Complaint Intake, Data Entry Clerk

• Accurately enter complaint reports and facility-reported incidents into the department's database system.
• Process a high volume of reports in a timely manner (approximately 1,500–1,800 reports received each month).
• Review documents for completeness and ensure information is entered correctly.
• Maintain strict confidentiality when handling sensitive and protected information.
• Organize and prioritize workload to meet daily productivity goals.
• Identify incomplete or missing information and notify appropriate staff when necessary.
• Maintain data integrity by ensuring consistent and accurate record entry.
• Perform general administrative and clerical duties assigned.
• Follow department policies, procedures, and confidentiality requirements.

• High school diploma or GED required.
• Five (5) years of data entry, administrative support, clerical, or office experience preferred.
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Excellent keyboarding and data entry accuracy.
• Strong attention to detail and organizational skills.
• Ability to handle confidential and sensitive information with discretion.
• Ability to work independently while meeting productivity and accuracy standards.
• Strong written and verbal communication skills.
• Previous experience in healthcare, government, regulatory, or human services environment.
• Experience working in a high-volume office environment preferred.
• Experience with database or case management systems preferred.
• Experience processing confidential records or sensitive information preferred.

Demonstrates strong data entry accuracy and organizational skills while maintaining confidentiality in handling sensitive information. Proficient in Microsoft Office and experienced in high-volume office environments, ensuring data integrity and compliance with departmental policies.

• Data Entry Accuracy
• Microsoft Office Proficiency
• Attention to Detail
• Confidential Information Handling
• High-Volume Office Experience

• Data Entry
• Clerical Duties
• Record Management
• Database Systems
• Case Management Systems

• Organizational Skills
• Written Communication
• Verbal Communication
• Discretion

• High School Diploma
• GED

• Healthcare
• Government
• Regulatory
• Human Services

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel