Forward Deployed Product Manager (SF​/NY

About Ode with Anthropic

How do you turn a decades-old dataset into an industry-leading medical coding agent? Teach an AI receptionist to book appointments in Spanish? Automatically generate working data connectors from API docs? Build agents that write, test, and deploy their own software packages?

Anthropic is defining frontier AI. Ode is the team bringing frontier AI into practice.

We are a team of experienced builders who care deeply about getting complex AI systems into production, with strong conviction about what makes them succeed. As Anthropic’s services venture, we tackle the hardest, most consequential AI problems for companies with real stakes, working closely with their Applied AI and Product teams to turn frontier technology into real world impact.

We're backed by Anthropic, Blackstone, Hellman & Friedman, Goldman Sachs, General Atlantic, Leonard Green & Partners, Apollo Global Management, GIC, and Sequoia Capital.

We're headquartered in SF with offices in NYC, Raleigh-Durham, and Dubai.

Our customers come to us with ambitious, often fuzzy goals — make content moderation faster, customer service cheaper and better, unlock new integrations, automate the workflows no one else can touch.

Your job is to turn those goals into AI-powered solutions that work in the real world, and to own the journey from first conversation to live system to real business impact.

This is a forward-deployed, full-stack customer role:

• Part engagement manager — you're the primary face of Ode to the client.

• Part product manager — you decide what we build and why.

• Part delivery/program manager — you run the execution motion end-to-end.

• Part “
  do whatever it takes
  ” operator — you jump into the gaps to keep things moving.

• Own the customer relationship end-to-end. Act as the customer's day-to-day strategic partner and primary point of contact, building trust across all levels of the organization and being candid about tradeoffs.

• Shape what we build and why. Translate ambiguous business problems into crisp problem statements, user journeys, and success metrics — and work with customers to define what "success" actually means.

• Turn messy problems into shipped solutions. Translate ambiguous needs into clear requirements, PRDs, and plans for engineers. Shape workflows, edge cases, and evaluation criteria for AI-powered systems.

• Drive execution across multiple AI products. Run the day-to-day rhythm — planning, check-ins, risk tracking — and coordinate between customers, engineers, designers, and Ode teammates to keep work unblocked and on time.

• Help create demand, not just fulfill it. Jump on early, messy conversations where the project is still a vague idea. Help founders and sales tease out real pain, sketch solution approaches live, and spot expansion opportunities.

• Drive adoption and long‑term impact. Work with client teams on rollout, enablement, and change management so the systems you build actually get used. Bring back insights that inform Ode's playbooks and product direction.

• Bring judgment and clarity. When requirements are fuzzy or customers change course, be the person in the room who can say: here's what we're trying to do, here's what we know, here's the plan.

• Customer‑facing, high‑stakes experience. You've led projects where customers were under pressure, stakeholders weren't aligned, and the path wasn't obvious. You're comfortable pushing back, reframing the problem, and holding the line on quality. We typically look for 4+ years in product, consulting, or implementations, although we care more about what you’ve done than the label on your resume.

• Real product and delivery experience. You’ve built and shipped products with engineers and designers across multiple cycles. You can run an execution rhythm — stand‑ups, planning, tracking, retros — without turning it into process theater.

• Structured problem‑solving and communication. You ask good questions, structure chaos, and turn ambiguity into a plan — moving from whiteboarding with execs to writing a crisp doc for engineers without losing the plot.

• Bias for action and ownership. You roll up your sleeves and make things happen, whether…