Guest Services Associate; Seasonal, Part Time

Overview

Meow Wolf is seeking a Guest Services Associate who works in several capacities at the exhibition. As front desk staff, Guest Services Associates greet visitors and process transactions. As docents, they help ensure the safety of the facility and visitors by observing and reporting. In this position, you may assist in the gift shop or the bar area as needed.

This is a seasonal, part-time position which requires a part time flexible schedule including weekends, evenings, and holidays up to 29 hours a week or less over a 90-day period. Ideal candidates can commit to the full season starting March 2, 2026 (or later) and ending approximately 90 days from start date.

• Greet visitors and provide exceptional customer service when interacting with guests.

• Sell admissions tickets and check in advance purchase tickets

• Provide information to visitors about rules, upcoming events, Meow Wolf history and more.

• Monitor crowds to help ensure the safety of guests and staff.

• Clean areas of the building including but not limited to the lobby and restrooms.

• Check that objects in the exhibition are in the correct place and exhibits are functioning properly.

• Help ensure the safety of visitors requesting Security when needed

• Assist visitors where needed.

• Report emergencies to the manager and security when needed.

• Respond to injuries and emergencies appropriately.

• Record maintenance issues.

• Clean the exhibit, bathrooms, lobby, and parking lot.

• Assist with crowd control on busy days.

• Follow special protocols for special events and 21+ concerts/shows, including monitoring alcohol and access.

• A flexible schedule with the ability to work days, nights, weekends, and possibly holidays

• Demonstrated excellent customer service skills

• Demonstrated excellent communication skills

• Demonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel

• Experience with point of sale systems and responsibly handling cash

• Willingness to participate in training and classes to develop new skills

• High School Diploma or Equivalent

• Minimum 3 years in customer service position

• Must be 18 years of age or older

• May be asked to obtain an alcohol handlers permit if working 21+ events

• Be bilingual or multilingual

• Organized and self-motivated with a strong attention to detail.

• Excellent time management and organizational skills.

• Excellent interpersonal skills.

• Adaptable to changing needs and possess the ability to take on new tasks

• Must be agile and adaptable based on the needs of a dynamic work environment and collaboration with diverse teams.

In this role, one may be tasked with working the Guest Services desk in an office-like environment, or working as a docent which entails maneuvering around the exhibit. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners as a front desk associate. As a docent, employees may be required to be in a stationary position, stand, crawl, and occasionally ascend and descend a ladder or stairs as needed.

Employees may be required to lift up to 20lbs. The employee will comply with company and OSHA standard workplace safety protocols.

Note:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position has an effective start date on or after 3/2/2026, with the position ending no later than 90 days from start date.

• This position is seasonal. We are looking for those who have flexible part time evening, weekend and holiday availability up to 29 hours a week.

Travel:
Travel is not required for this position.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Meow Wolf truly embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION
:
Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual…