Greet Team Lead

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Full Time Clerical Santa Fe, NM, US

Salary Range: $15.40 To $17.50 Annually

Department:
Greet Supervisees:
Greet Team

Reports To:

Greet Team Manager Status:
Non-Exempt/ Full Time

The Greet Team Lead Position is a crucial part to our business as it bridges a gap from our hourly employees to our leadership team and is expected to demonstrate the highest level of performance and excellence in the Greet Department. The ideal Greet Team Lead is someone who exemplifies all four of our CORE values DRIVE, DELIGHT, DETAIL and DEVELOP.

The Greet Team Lead will partner with all leadership managers, at their respective facility, to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. Additionally, the Greet Team Lead will lead by example in driving production, instilling a positive culture and ensuring that our facilities are properly maintained every day.

• Ensure members receive friendly greeting/check in and prompt attention to needs
• Monitor check-ins to identify delinquent accounts and notify Greet Team Manager
• Promptly answer phones in a courteous and professional manner while utilizing proper phone greeting techniques
• Address incoming call requests and/or take detailed message ensuring incoming callers name is noted for personnel receiving the message.
• Ensure registration of all Telephone Inquiries into script pad as well as the Master Production Tracker.
• Transfer all incoming calls for personal training to appropriate Fitness Consultant
• Audit of Telephone Inquiries to ensure that prospective appointment was correctly booked.
• Engage members with Defined Fitness Products and Offers such as personal training & group exercise classes content.
• Maintain relationships with members by utilizing their names to help serve as a resource in any questions or concerns they may have and appropriately directing them to applicable resource.
• Provide a clean, friendly and well-maintained club to members and guests and help familiarize new & existing members with their home club.
• Responsible for providing prospective members with tours of the facility and be able to describe the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.
• Correct registration of guests into membership platform
• Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
• Effectively, professionally and accurately sign-up prospective members using Company sales techniques and protocols
• Adheres to specific Membership Agreement Procedure when enrolling members and guests.
• On-boards new members successfully and assist with all member retention activeness to drive club profitability
• Consistently achieves or exceeds personal and team sales goals
• Generate Leads & new business internally through member promotions, referrals, dissemination of guest passes and contacting leads generated via phone.
• Consistently achieve or exceed personal productivity goal.
• Communication of special events to members and guests
• Assisting in collection & tracking of members payments through the A/R Report

• Number of Calls Made: 45 in Total
• Number of Appointments Booked: 5 in total
• Number of Showcases completed: 4 in total
• Number of New Member Units Acquired: 3 in total
• Number of 3 Packs Acquired 1 in total
• Number of Referrals Received: 2 to 1 Ratio

• Number of Memberships Sold: 45 New Membership Sales
• Number of 3 Packs Sold: 20% of Sales (9-3 Pack Sales )

• In addition to hourly compensation, Greet Team Leads are eligible to participate in a monthly performance-based incentive plan tied to membership sales production and overall club sales performance. Greet Team Leads who meet minimum production expectations and achieve high sales performance may earn $900+ in additional monthly incentive compensation. Please inquire for the Greet…