Customer Care Representative

We are seeking a Customer Care Representative to provide exceptional support to clients, community members, and stakeholders. This role serves as a primary point of contact, assisting with inquiries, scheduling appointments, resolving concerns, and ensuring a positive customer experience. The ideal candidate is professional, empathetic, organized, and committed to delivering high-quality service.

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Provide accurate information regarding programs, services, policies, and procedures.
• Schedule appointments and maintain accurate customer records.
• Assist with application processing, documentation, and data entry tasks.
• Resolve customer concerns and escalate complex issues when necessary.
• Maintain confidentiality of customer information and organizational records.
• Collaborate with internal departments to ensure timely and effective service delivery.
• Track and document customer interactions using company systems.
• Support outreach initiatives and administrative projects as assigned.

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous customer service, call center, administrative, or client support experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal abilities.
• Proficiency with Microsoft Office, Google Workspace, and customer management systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

• Experience working with non-profit, community, or public service organizations.
• Ability to remain professional and courteous in challenging situations.
• Strong teamwork and customer-focused mindset.
• Competitive compensation
• Paid training
• Health, dental, and vision insurance (for eligible employees)
• Paid time off and holidays
• Retirement savings plan
• Flexible work arrangements (where applicable)