Scheduling Coordinator​/Dispatcher

Scheduling Coordinator - HVAC

Pro-Tech Air Conditioning and Heating

Santa Fe, NM

Are you a detail-oriented, customer-service-driven professional who excels at managing schedules and keeping operations running smoothly in a busy environment?

Pro-Tech Air Conditioning and Heating is looking for a Scheduling Coordinator to join our team. In this important office-based role, you'll support our service technicians and help ensure our customers receive timely, professional care. This is an excellent opportunity for someone with dispatching or strong customer service experience seeking a stable Monday-Friday position with competitive pay and meaningful impact.

• $20.00 to $26.00 per hour
  , based on experience
• Health benefits
• Paid holidays and paid vacation
• A supportive, family-oriented local company that appreciates its team members

Monday - Friday, 7:30 AM - 4:30 PM (Some overtime may be required during peak seasons)

• Coordinate daily technician schedules and dispatch them effectively throughout the day
• Book service appointments, schedule follow-ups, and communicate clearly with customers
• Deliver outstanding customer support by answering questions and resolving concerns promptly
• Keep accurate records and update customer information in our service system
• Collaborate with technicians and leadership to maintain smooth daily operations
• Prioritize tasks and solve problems quickly in a dynamic, fast-paced setting

• 3+ years of dispatching, scheduling, or customer service experience
• Excellent verbal and written communication skills
• Strong computer and data entry abilities (proficiency in Word, Excel, and Outlook)
• Ability to juggle multiple priorities while staying organized and focused
• Good knowledge of the Santa Fe area or strong navigation skills
• Professional phone demeanor and experience with multi-line phone systems
• Mechanical aptitude or prior HVAC industry knowledge (preferred)
• Familiarity with dispatch software (experience with Field Edge is a strong plus)
• Bilingual (English/Spanish) is a plus

If you're a dependable, organized team player who enjoys making a difference through strong coordination and customer service, we'd love to have you on our team.

This is a great chance to build a long-term career with a respected local HVAC company that values its employees.