Guest Services Associate; Seasonal, Part Time

Job Description

Privacy Notice for California Applicants and Employees:
Applicants must be currently authorized to work in the United States on a full‑time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico.

• Greet visitors and provide exceptional customer service when interacting with guests.
• Sell admissions tickets and check in advance purchase tickets.
• Provide information to visitors about rules, upcoming events, Meow Wolf history and more.
• Monitor crowds to help ensure the safety of guests and staff.
• Clean areas of the building including but not limited to the lobby and restrooms.
• Check that objects in the exhibition are in the correct place and exhibits are functioning properly.
• Help ensure the safety of visitors requesting security when needed.
• Assist visitors where needed.
• Report emergencies to the manager and security when needed.
• Respond to injuries and emergencies appropriately.
• Record maintenance issues.
• Assist with crowd control on busy days.
• Follow special protocols for special events and 21+ concerts/shows, including monitoring alcohol and access.

Note:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• A flexible schedule with the ability to work days, nights, weekends, and possible holidays.
• Demonstrated excellent customer service skills.
• Demonstrated excellent communication skills.
• Demonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies and difficult interactions.
• Experience with point‑of‑sale systems and responsibly handling cash.
• Willingness to participate in training and classes to develop new skills.

• High School Diploma or Equivalent.
• Minimum 3 years in a customer service position.
• Must be 18 years of age or older.
• May be asked to obtain an alcohol handlers permit if working 21+ events.

• Be bilingual or multilingual.
• Organized and self‑motivated with a strong attention to detail.
• Excellent time management and organizational skills.
• Excellent interpersonal skills.
• Adaptable to changing needs and possess the ability to take on new tasks.
• Must be agile and adaptable based on the needs of a dynamic work environment and collaboration with diverse teams.

Tasks include desk work with computers, phones and various office equipment, as well as docent duties that require standing, crawling, and occasional ladder or stair use. Employees may be required to lift up to 20 lbs.

This seasonal position starts on or after 7/20/2026 and ends no later than 90 days from start. Part‑time work up to 29 hours per week with flexible evenings, weekends, and holidays.

Additional duties may arise and can change at any time with or without notice.

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, or veteran status.

• PPO & HDHP health insurance.
• Dental and vision insurance.
• HSA, HRA, and FSA options.
• 401(k) retirement plan.
• Company‑paid life insurance and disability coverage.
• Voluntary critical illness and life insurance policies.
• Company‑paid employee assistance program.
• Paid parental leave for 12 weeks.
• Discounts on Meow Wolf gift shop merchandise and cafe items.
• Access to Meow Wolf attractions for employees and guests.
• Regular or project‑based full‑time positions available.