Greet Team Lead (Sales Driver

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Location: Full Time Clerical — Capital, Santa Fe, NM, US

Department: Greet |
Supervisor: Greet Team

Reports To: Greet Team Manager |
Status: Non-Exempt / Full Time

The Greet Team Lead position is a crucial part of the business, bridging a gap from hourly employees to the leadership team. The Greet Team Lead is expected to demonstrate the highest level of performance and excellence in the Greet Department and to partner with leadership managers at their facility to provide a best-in-class, member-centric experience that strengthens member relationships and retention.

The role also drives production, fosters a positive culture, and ensures facilities are properly maintained daily.

• Ensure members receive a friendly greeting/check-in and prompt attention to needs
• Monitor check-ins to identify delinquent accounts and notify the Greet Team Manager
• Answer phones promptly in a courteous and professional manner using proper greeting techniques
• Address incoming call requests and/or take detailed messages with the caller’s name
• Register all telephone inquiries into the script pad and the Master Production Tracker
• Transfer all incoming calls for personal training to the appropriate Fitness Consultant
• Audit telephone inquiries to ensure appointments are correctly booked
• Engage members with defined Fitness products and offers such as personal training and group classes
• Maintain relationships with members by using their names and directing them to relevant resources
• Provide a clean, friendly, well-maintained club and help familiarize members with their home club
• Provide tours to prospective members and describe facility, equipment, services and amenities relevant to their fitness needs
• Register guests into the membership platform
• Communicate membership and fitness offers clearly using company tools
• Sign up prospective members using company sales techniques and protocols
• Adhere to the Membership Agreement Procedure when enrolling members and guests
• On-board new members and assist with retention to drive club profitability
• Consistently achieve or exceed personal and team sales goals
• Generate leads and new business through member promotions, referrals, guest passes, and leads generated via phone
• Maintain personal productivity and communicate special events to members and guests
• Assist in collection and tracking of member payments through the Accounts receivable process

• Number of Calls Made: 45 in total
• Number of Appointments Booked: 5 in total
• Number of Showcases Completed: 4 in total
• Number of New Member Units Acquired: 3 in total
• Number of 3-Pack Acquisitions: 1 in total
• Number of Referrals Received: 2:1 ratio

• Number of Memberships Sold: 45 new memberships
• Number of 3-Pack Sales: 20% of sales

• In addition to hourly pay, Greet Team Leads are eligible for a monthly incentive plan tied to membership sales and overall club performance. Earn potential may exceed $900 per month based on meeting production expectations and payout details. See the Greet Team Lead Incentive Plan for full eligibility requirements.

• Focus on prospective members’ needs and fitness goals
• People management and team empowerment
• Financial management of existing/past member transactions
• Hospitality and quality management
• Problem solving and analytical skills
• Honesty and integrity
• Knowledge of membership agreements
• Understanding of current and grandfathered membership types
• Thorough understanding of ABC member accounts
• Ability to process complex membership transactions (refunds, write-offs, etc.)

• Open/Close Facility responsibilities as outlined in training materials
• Ensure proper opening/closing procedures and balance at opening/closing
• Log maintenance concerns reported to the front desk
• Report safety concerns to the appropriate department head or GM
• Report Incident Reports to the General Manager
• Adhere to the Greet Team Lead schedule and attendance policies
• Perform other duties as directed by the Gym General…