Customer Service Representative

Santa Fe, New Mexico, United States

Aug 10, 2026

$17 - $20/hour

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.

We’recurrently sniffing out our next Customer Service Representative at Eldorado Animal Clinic

At Eldorado Animal Clinic , we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We areseekingan experienced and polished
Client Service Representative (CSR)to join our dedicated team and help us delivercustomer excellence with each client and patient.

Full Time health benefits, 401K and Discounted Pet Insurance

Pay starts at $17.00 - $20.00/hour DOE + tips

Access your earned wages anytime with Daily Pay.

Reporting To:

General Manager

• Previous experience in a client service role (veterinary or healthcare preferred)
• Exceptional communication, interpersonal, and organizational skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency with computers and, ideally,practice management software
• A professional appearance and demeanor, with genuine compassion for pets and their owners

• Welcome clients and patients with warmth, professionalism, and empathy
• Answer phone calls and emails promptly while providingaccurateinformation
• Manage appointment scheduling andmaintainefficient client flow
• Process payments andmaintainprecise client and patient records
• Collaborate closely with veterinarians and medical staff to support patient care
• Handle client concerns with discretion, understanding, and problem-solving skills
• Uphold our hospital’s standards for client confidentiality and service excellence
• Other duties as assigned

A refined, team-oriented environment dedicated to client satisfaction and patient care

Competitive compensation and comprehensive benefits

Opportunities for professional development and continuing education

Employee discounts for veterinary services and products

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants.

In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics.

Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like‑minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

Pet care is a lifelong journey. Welcome to your destination.

Destination Pet, LLC is dedicated to enhancing pet health and well-being through comprehensive services and a "whole health" approach delivered by a passionate team.

Veterinary Services Professional Services

Company size 1,001–5,000 employees

Company type Privately held Founded 2017

Total funding $10.2M Private Equity

Debt Financing
- The Firmament Group

Oct 2017

Private Equity
- The Firmament Group

Oct 2017

Private Equity
- Opus Equity Partners $10.2M