Training Coordinator

Primary Purpose

Under the general supervision of the RECC Director or designee, create, conduct and track training and development for employees. Coordinate and deliver classroom and hands‑on training programs, including monitoring, evaluating, and documenting employee training progress.

• Provide direct oversight and training of new hires in conjunction with the ECS Team Leader and Emergency Communications Specialists that are certified Communications Training Officers for the duration of their training process.
• Assign and track training utilizing computer software.
• Compile documents and make recommendations on existent procedures to comply with local and national accreditation boards for dispatch centers.
• Develop and implement programs to address the professional growth and development of department staff and ensure consistency in training materials.
• Develop and conduct training modules that are relevant to RECC specific operations and national standards for 9-1-1.
• Facilitate and provide staff training.
• Coordinate external training for department personnel.
• Establish community resources and contacts and utilize such resources when appropriate for training.
• Maintain accurate physical and digital records of all training and licensures for staff.
• Recruit employees by attending job fairs and community outreach programs. May be required to attend seminars, workshops and periodic training classes.
• Develop and schedule in-house training courses to ensure all required personnel receive required continuing education credits outlined in state law.
• Provide remedial training as necessary.
• Evaluates and prepares reports on the performance of trainees and trainers.
• Responsible for the management of the communications training program including basic academy courses, the communication training officer program, continued professional training classes, career development courses, onboarding of new employees and maintaining a training records management system.
• Provide regular training reports and licensure status to staff.
• Responsible for the coordination and processing of State Law Enforcement Academy applications for RECC attendees, as well coordination and tracking of continuing education requirements.
• Develop and deliver orientation class for new trainees that is relevant to RECC specific operations and in alignment with current state and national 9-1-1 standards.
• Request training pre‑approval in accordance with the New Mexico 9-1-1 Grant Act and submit training reports in accordance with New Mexico Administrative Code.
• Assists the RECC Director and RECC Deputy Director in various projects as requested.
• Develop performance evaluation for trainees and trainers to ensure consistency.
• Must be proactive in our community to educate the citizens about dispatch, services provided, and information that is needed when they call 911, etc.
• Assumes duties of dispatch when necessary and answers callers to evaluate if police, fire, or EMS is needed with EMO pre‑arrival instructions; inputs calls for service in CAD system.
• May be responsible for support of personnel selection processes including recruitment, testing and selective certification.
• May be responsible for assisting staff to identify opportunities for continuing education.

• Knowledge of training methods and adult learning.
• Knowledge of computers and electronic data processing; knowledge of modern office practices and procedures; knowledge of street locations and geography of the areas served.
• Skill in operation of computer software and technology related to the position; skill in communications, interpersonal skills as applied to interaction with co‑workers, supervisors, the agencies served by the RECC as well as the public, sufficient to exchange or convey information and to provide work directions.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to effectively deal with the public.
• Ability to perform tactfully, ethically and proficiently, individually and with a team, under stress.

• High school diploma or GED
• Five (5) years of experience in a Public Safety Communications facility, Social…