Testing Center Program Specialist

Overview

Position:
Testing Center Program Specialist. Conducts the Testing Center’s programs while ensuring compliance with federal and state regulations. Maintains schedules, eligibility requirements, and registration procedures. May supervise assigned student employees but does not supervise staff.

• Conducts examinee intake and administers computer-based tests, manages access passwords, prints results, generates testing reports, handles accommodation requests, and troubleshoots technical problems while maintaining test security.
• Maintains detailed testing files and oversees secure storage of all paper-based tests.
• Collaborates with other department staff and faculty to assist students with testing requirements and processes.
• Answers telephone calls and greets visitors to provide accurate general and test-specific information and assistance.
• Serves as a point of contact for external testing agencies and test vendors to ensure testing processes are conducted smoothly, accurately, and in compliance with standards and regulations.
• Implements and manages all fee-based third-party testing.
• Ensures information listed on Testing Center web pages is current and updates content when appropriate.
• Manages computerized testing data by entering placement test scores, correcting errors, and locating student information.
• May supervise assigned student employees.
• Creates and revises Testing Center forms and materials, including employee training manuals, registration and testing procedures, informational handouts, and the emergency plan.
• Occasionally manages the Testing Center operations in the manager’s absence.

• Knowledge of student confidentiality, test security protocols, and testing center policies for both paper-based and computer-based examinations.
• Knowledge of student services resources, retention practices, and principles of student support.
• Knowledge of office procedures, records management, data collection, and data interpretation methods.
• Knowledge of computers, internet-based testing platforms, and job-related software applications, including multiple testing vendor systems.
• Skill in decision-making, problem-solving, and exercising sound independent judgment.
• Skill in interpersonal relations, customer service, and effective oral and written communication.
• Ability to maintain accurate records and prepare detailed reports.
• Ability to provide guidance and support to students, faculty, staff, and the public.
• Ability to resolve conflicts and address concerns related to test administration, student services, and customer requests.
• Ability to research and interpret testing policies and procedures and consistently enforce requirements.

• Bachelor’s Degree in education or a related field.
• One (1) year of experience related to the duties and responsibilities of this position.

• Bilingual (English/Spanish).

Must be able to be approved as a proctor by Pearson Vue, College Board, Educational Testing Service, Meazure Learning, Metro, and others as required. Failure to obtain or maintain required approval may result in termination of employment.

The work is typically performed while sitting at a desk or table or intermittently standing or stooping. The employee occasionally lifts light objects. Evening hours may be required. Schedule typically Monday–Friday, 8:00 am to 5:00 pm, and may require after-hours and weekend work. This position is onsite in Santa Fe, New Mexico.

Notice of Background Check and Education Verification:
All offers are contingent upon successful completion of a criminal background check. Some positions may require additional educational verification for compliance with accreditation standards.

EEO:
Santa Fe Community College is an equal opportunity employer and will not discriminate in employment practices based on race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition, veteran status, or spousal affiliation. SFCC hires only U.S. citizens or individuals legally authorized to work in the U.S.

ADA: SFCC is an equal opportunity employer and, in compliance with the Americans with Disabilities Act (ADA/ADAAA), provides reasonable accommodation to applicants as needed during the application, interviewing, and selection processes.