Lending Support and Program Specialist

Position Mission: The Lending Support and Program Specialist ensures every loan is set up, managed, and closed with accuracy, efficiency, and compliance—providing seamless operational support that empowers the lending team to deliver on Homewise’s mission of making home ownership more affordable, sustainable, and accessible, while strengthening our communities.

• Reports to: Senior Director of Lending
• Classification: Full-time, Exempt
• Supervisory Responsibilities: No
• Position Mission: The Lending Support and Program Specialist ensures every loan is set up, managed, and closed with accuracy, efficiency, and compliance—providing seamless operational support that empowers the lending team to deliver on Homewise’s mission of making home ownership more affordable, sustainable, and accessible, while strengthening our communities.

• Assign contracts to lending and create loans in the Loan Origination System (LOS), ensuring proper categorization and accuracy.
• Complete initial setup of loans by verifying borrower details, property details, and compliance with Homewise policies.
• Assign closing disclosure (CD) requests to the closing team.
• Schedule closings by coordinating with Real Estate Sales, Title, and clients.

• Manage and track escrow holdbacks (including Home Style), ensuring proper documentation, monitoring contractor progress, and adhering to disbursement schedules.
• Maintain and update escrow agreement records and collaborate with internal teams to resolve issues or delays.
• Serve as department liaison for Down Payment Assistance programs (e.g., FHLB HELP, ABQ CDBG).
• Complete and submit FHLB/ABQ CDBG documentation.

• Conduct timely review of fully executed mortgage loan closing documents for compliance, completeness, and accuracy.
• Authorize release of funds to title companies and loan servicing boarding.
• Prepare and upload fully executed funding documents into Homewise systems of record and ensure storage of originals.
• Complete final loan closeout in all systems (Calyx, ICE DDA, MERS, STARS).
• Handle secondary marketing collateral shipment (Notes to Warehouse Lender only).

• Maintain accurate and organized loan file records and departmental activities.
• Manage STARS database for Homewise and outside brokers.
• Use Outlook, Calyx, AIQ, ICE DDA, and other tools to provide quality service to customers.
• Collaborate with internal departments (Home Purchase Advisors, Real Estate Sales, Real Estate Development, Lending) to ensure best practices and customer service.

• Ensure compliance with internal policies, investor guidelines, and regulatory standards.
• Conduct quality checks on data and documentation, promptly addressing discrepancies.
• Stay current with program guidelines and regulatory updates.}
• Manage condo certifications as required.}

• Serve as a backup to the Closing Team for CD preparation, document collection, loan file preparation, and communication with stakeholders.
• Assist with processing role activities, ensuring alignment with regulatory and investor requirements.
• Down Payment Assistance coordination and commitment.

• Accurate and Timely Loan Assignment and Setup:
  New loans are assigned and set up in the Loan Origination System (LOS) with 100% accuracy, meeting client expectations, and alignment with staff capacity.
• Effective Escrow Holdback Management:
  Escrow holdbacks are efficiently coordinated, tracked, and managed, with all disbursement schedules met and contractor progress monitored. Issues are proactively identified and resolved in collaboration with internal teams.
• Seamless Backup Loan Processing Support:
  Loan processing activities are successfully supported during backup periods, ensuring minimal disruption to workflows, complete and accurate loan file preparation, and timely communication with internal stakeholders.

• Customer service:
  Extremely responsive internal and external customer requests, exceeding customers’ expectations. Abides by Homewise, Inc., Customer Service…