Collector, Finance & Banking

Position Title

Collector I

Collections Manager

Job Grade 8: $20.00 - $23.53 Targeted Hourly Rate

This position works on-site. Remote work is not available at this time.

The Collector I is responsible for providing support to the Collections Department. The Collector I facilitates the resolution of delinquent, legal, and special circumstance accounts with the skills to ensure proper collections of delinquent loans, State ECU issued credit cards, negative shares, and ODP accounts. Make follow‑up telephone calls, ensure proper letter(s) are sent out to all parties on all delinquent accounts and maintain accurate record keeping on all delinquent accounts.

All employees of State Employees Credit Union are proactive, result‑driven, and fully committed to the Credit Union’s mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

• Everyone in the position performs the tasks.
• The job exists so the tasks may be performed (i.e., a teller is employed to accurately process member transactions).
• The job could not be done if the tasks were not completed.
• Non‑performance of the tasks, even if the tasks are performed infrequently, would be serious (i.e. inability to perform required tasks).
• Job Related Travel – As required.
• Other duties as assigned.

• Research and analyze assigned accounts; evaluate past collection efforts prior to initiating member contact.
• Contact members to determine the reason for the past‑due condition of loans and help them develop a plan to bring the loans up to date. Make recommendations on actions that should be taken if loan collateral is in jeopardy, recommending accounts to manager for legal and/or repossession, and when approved, prepares and forwards the necessary paperwork to the proper outlet.
• Determine the most effective means of collection for each assigned account and send appropriate collection letters as needed for proper collection efforts.
• Follow up daily on broken payment arrangements.
• Utilize available resources and skip‑tracing techniques for each account including but not limited to pulling files, calling references, pulling credit reports, calling other creditors and field calls as necessary.
• Collect charge‑off accounts as assigned by the Collections Manager.
• Answer incoming calls for the collection department.
• Sort all incoming mail daily and forward to appropriate department and/or staff.
• Restrict all applicable accounts accurately and in a timely manner with the Collections Manager’s approval.
• Properly handle and process all consumer credit counseling proposals; insure accounts are handled and maintained accurately.
• Prepare delinquency progress reports with accuracy as requested by the manager for review.
• Transfer funds upon request and when required to collect delinquent accounts.
• Review and maintain all bankrupt accounts and ensure proper action and follow‑up.
• Assign repossession; with proper manager approval, properly follow up with the repo agent to ensure timely recovery.
• Retrieve files from different branches when needed.
• Keep all file maintenance current as it applies to collections.
• Coach and educate members on the importance of timely payments.
• Research and analyze accounts for any CPI issues due to premiums and/or refunds and make proper recommendations to the Collections Manager for payment adjustment if needed.
• Understand compliance issues & attend training as they relate to the Collector I position, including, but not limited to Bank Secrecy Act, Reg P, Patriot Act.
• Interview loan applicants who need assistance due to a financial hardship, take a detailed application on Meridian Link and determine the best way to assist the member, present the outcome to the Collections Manager.
• Present oneself as a positive role model to coworkers and members with the Investment in Excellence techniques.

• Must be at least 18 years of age.
• Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).
• Excellent verbal and…