Customer Service​/Data Entry

Our client in Santa Fe, NM is seeking a highly organized and technically capable Customer Service / Data Entry to support the credit union's core system conversion within a financial institution’s Retail Experience department.

This is a full-time temporary assignment offering the opportunity to play an important role in a large-scale technology and operational transition. The ideal candidate is highly accurate, comfortable working with large volumes of information, proficient in Excel, and experienced in providing exceptional internal or customer/member service.

Working closely with the Retail Experience team and reporting to the SVP of Retail Engagement, you will provide hands‑on operational support throughout the core system conversion, including:

• Perform high-volume data entry, processing, and validation with a strong focus on accuracy
• Review and analyze data to identify discrepancies and ensure information integrity
• Maintain and update electronic files and, when needed, physical records
• Provide responsive support to internal teams during the system conversion
• Assist with member service needs related to conversion activities
• Use Excel to organize, review, track, and analyze information
• Manage multiple priorities in a fast-paced, deadline-driven environment
• Identify issues and appropriately prioritize or escalated them to leadership
• Support additional conversion-related projects and administrative needs as required

Successful candidates will bring:

• Excellent technical aptitude and the ability to quickly learn new systems
• Strong experience with high-volume data entry and transaction/data processing
• Strong Microsoft Excel skills
• Exceptional accuracy and attention to detail
• Previous experience delivering a high level of customer, member, or internal service
• Strong organizational and multitasking abilities
• Good judgment when prioritizing assignments and escalating issues
• Banking, credit union, financial services, or other highly regulated industry experience is a plus

Schedule:

40 hours per week, M-F

Pay: $20.00 per hour

Department:
Retail Experience

Reports To:

SVP, Retail Engagement

This is an opportunity to gain hands‑on experience supporting a major core technology conversion—a complex, organization‑wide initiative that touches systems, operations, employees, and members.