Oncology Scheduling Coordinator

POSITION SUMMARY :
The Oncology Scheduling Coordinator is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments and referral authorizations to ensure the patient arrives on time and is prepared for their procedure or visit;
Through this process, the Oncology Scheduling Coordinator responds to and interacts with a variety of individuals including patients, customers, referring physicians, clinical staff and family members. To provide exceptional service, the Oncology Scheduling Coordinator is required to navigate multiple systems simultaneously. As applicable, codes procedures with the correct CPT and ICD-10 codes for purposes of scheduling clinic visits and in-office procedures.

Facilitates communication between physicians, patients and other practices regarding scheduling and appointments to ensure seamless transition for patient.

MINIMUM QUALIFICATIONS:

EDUCATION :
High school graduate or equivalent.

CERTIFICATION/LICENSES :
None required

SKILLS:

• Ability to read and write in English, bilingual in Spanish helpful
• Strong organizational skills
• Ability to communicate effectively and collaboratively with physician, practices and various hospital departments
• Computer knowledge, keyboarding skills, switchboard skills and the ability to operate general office equipment are required.

NATURE OF SUPERVISION:

-Responsible to: Manager

ENVIRONMENT:

-Bloodborne pathogen- B

General office environment, frequent contact with patients, VDT exposure.