Bilingual Care Ambassador

Overview

Circle Link Health is looking for a passionate, outgoing, and tech savvy Care Ambassador to enroll Medicare patients into a monthly check-in program. In this part time role, our Care Ambassadors play a key role in enrolling Medicare patients into high-impact care programs. This is an ideal opportunity for someone who desires to help people access the care they deserve (and better understand it!).

• Call Medicare patients using our specialized enrollment software (:15 calls/hour)
• Clearly explain the care program's benefits, eligibility, and parameters
• Answer questions with empathy and accuracy, ensuring patient understanding
• Motivate and encourage patients to enroll—overcoming objections when needed
• Accurately and thoroughly document every call and patient interaction in our system
• Track and communicate recurring questions, issues, and feedback to management
• Stay up to date on program details and best practices for patient outreach
• Work must be completed on weekdays between 9am-6pm ET
• Minimum of 20-25 hours of availability per week required

• Strong verbal communication skills—you're confident, clear, and engaging on the phone
• Fluent in both English and Spanish is a must
• Self-directed, able to work independently with little supervision while meeting performance metrics
• Good with technology and eager to learn and use new software
• Excellent organizational and time management skills
• Strong communication and telephonic skills
• Strong critical thinking and problem-solving skills
• A patient-first mindset with the ability to build trust quickly
• Motivation to hit performance goals and a drive to improve every day
• Detail-oriented with a commitment to 100% accurate documentation
• Resilient and adaptable—able to handle objections and keep conversations productive
• Very strong closing skills are a must
• Experience in outbound sales, Medicare, healthcare enrollment, or patient outreach roles highly desired

• $20 per hour. You will be eligible for a performance-based $200 bonus after 60 days' employment
• This is a 1099, independent contractor role
• The contractor hired is responsible for their own equipment, payroll taxes and benefits