Front Desk Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: A high-desert refuge in America s land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic.

Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

Regular Full-Time Front Desk Manager

We believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Join our team in the Land of Enchantment! Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Rooms team—someone who infuses enthusiasm into everything they do and shares our passion for service excellence.

What are we looking for?

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with guests
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• Leads with trust, openness, and empowerment to deliver exceptional guest experiences—embodies the Golden Rule
• Highly organized, detail-oriented, and thrives in a fast-paced, multitasking environment
• Motivated to grow with an international luxury hotel brand

What would you bring to the table?

• Minimum of 3 years of hotel management experience; luxury hospitality experience preferred
• Familiarity with Opera PMS strongly preferred
• Strong communication skills with proficiency in both English and Spanish preferred
• Flexible schedule—availability to work evenings, weekends, and holidays
• Ability to stand for extended periods

What would your job responsibilities be?

• Oversee all Front of House Rooms operations, including Front Desk Agents and Bell Attendants
• Uphold Four Seasons luxury standards, placing the guest experience at the center of all decisions
• Ensure Front Desk operations adhere to all financial, credit, and audit procedures
• Actively support operations with a hands-on approach, leading by example
• Drive room revenue, cost efficiencies, and guest satisfaction through innovation and adaptability
• Demonstrate strong business acumen, achieving financial goals through effective labor management and control of supplies and operating expenses

What will it be like working for us?

Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.…