Shift supervisor, Hospitality ​/ Hotel ​/ Catering

* Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
* Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.  
* Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.
* We share a strong commitment to Belonging through our values of:
* *** Collaborative Creativity**:
* We believe the act of creating together amplifies possibilities.
* *** Provocative Playfulness:
*** We celebrate the unexpected because it is the doorway to discovery.
* *** Outsiders Welcome:
*** We are all outsiders at heart, and we create space for everyone to feel like they belong.
* *** Authentic Compassion:
*** We are “kind punks” - supportive to each other and standing up for what we believe in.
* *** Audacious Courage:
*** We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….
***
* Job Description:

**** At Meow Wolf, our
** Shift Supervisors
** are critical frontline leaders who ensure the daily magic runs smoothly. As the Manager on Duty (MOD), the Shift Supervisor supports operations across Guest Services, Retail, Food & Beverage, Security, and Facilities. They act as a key connector between departments, provides onsite management to team members, and uphold safety, guest experience, and Meow Wolf values.
*
* Key Responsibilities:

*** Carry out supervisory responsibilities in accordance with company policies and applicable laws.
* Serve as the Manager on Duty (MOD), acting as a visible and engaged leader who ensures safety, operational flow, and a high-quality guest experience throughout the exhibition.
* Provide on-the-floor coaching and support to hourly team members, promoting teamwork, accountability, and guest-first service.
* Respond to operational issues, guest escalations, and minor emergencies, escalating when appropriate and handling sensitive matters with discretion and confidentiality.
* Monitor and manage hourly labor usage, staff breaks, and shift transitions to align with daily staffing plans and guest volume. Adjust coverage as needed in real time.
* Maintain a clean, organized, and fully operational environment by overseeing exhibit readiness, cleanliness, lighting, sound, and general functionality. Escalate maintenance concerns and ensure the exhibit is show-ready at opening and close.
* Support frontline operations by jumping in to assist with admissions, retail, food & beverage, and housekeeping tasks as needed.
* Receive, unload, stock, and manage inventory levels to ensure smooth shift operations.
* Enforce POS procedures and assist with end-of-day reporting and reconciliation.
* Document and communicate shift updates, incidents, and operational issues to relevant departments using established reporting tools.
* Foster cross-department collaboration and uphold Meow Wolf’s culture of belonging, creativity, and safety.
* Lead staff training, onboarding, and mentoring following department SOPS.
* Other duties as assigned.
** Required Qualifications
*** 1–2 years of supervisory experience, preferably in a high-traffic guest-facing environment (museum, FEC, theme park, hospitality, etc.)
* Experience across multiple operational functions such as customer service, retail, food service, or facilities
* Strong communication, de-escalation, and leadership skills
* Ability to stay calm, prioritize tasks, and lead by example in a fast-paced, unpredictable environment
* Proficient with or willing to learn POS and scheduling platforms
* Must be 21+ with the ability to obtain or maintain any local licensing required for alcohol service (TIPS, Food Handler, etc.)
* Must be available to work a flexible schedule, including evenings, weekends, and holidays
* CPR/First Aid certification…