More jobs:
Front Office Manager - Hilton Santa Fe
Job in
Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listed on 2026-09-12
Listing for:
Remington Hospitality
Full Time
position Listed on 2026-09-12
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk
Job Description & How to Apply Below
- Oversee daily front office and guest services operations.
- Recruit, train, schedule, coach, and supervise front office employees.
- Maintain appropriate staffing and labor levels based on occupancy and business demand.
- Support the front desk team during peak arrival and departure periods.
- Anticipate guest needs and ensure guests receive prompt, courteous, and professional service.
- Investigate and resolve guest concerns using sound judgment and effective service recovery.
- Monitor guest feedback and implement improvements to increase guest satisfaction.
- Ensure accurate completion of check-ins, checkouts, room assignments, deposits, adjustments, payments, and other front office transactions.
- Review daily reports, room status, special requests, VIP arrivals, billing concerns, and shift documentation.
- Communicate effectively with Housekeeping, Engineering, Sales, Revenue Management, Security, and Food and Beverage.
- Ensure room moves, early departures, out-of-order rooms, and room-status changes are accurately communicated.
- Maintain proper cash-handling, credit-card, key-control, guest-privacy, and safety procedures.
- Control departmental labor, overtime, scheduling, supplies, and other expenses.
- Participate in the manager-on-duty rotation and respond to operational needs when required.
- Ensure compliance with hotel policies, service standards, and applicable laws.
- High work ethic, self-initiative , independent judgment
- Proven customer service and problem solving experience
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×