IT Support on site- Santa Fe

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

HCL is looking for a IT Support Specialist on site with below requirements:

• 2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.

• 2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.)

• 2+ years’ experience in business communication platforms such as messaging, video conferencing.

• The Onsite Support Specialist is responsible for Lead and providing support on site.

• Tasks will include Coordination with OSS Techs from LATAM region, tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc.

• The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to:

• Deliver world-class IT support to onsite and remote executives

• Independently resolve complex, break/fix issues in person or via telephone

• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

• Setup and monitor high-priority executive meetings utilizing collaboration and AV services

• Provide technical support to Office Services as needed

• Provide recommendations regarding new technologies to better support all executives, and users

• Perform regular walkthroughs to provide proactive support to high visible individuals

• Acts as a resource for IT projects and initiatives in other functional areas as needed

• Receive and respond to incoming support requests in a timely manner including off hours

• Follow set procedures for logging, reporting, and statistically monitoring desktop operations

• Set reasonable expectations that can be counted on

• Present the facts transparently to promote collaborative solutions

• Working technical knowledge of current protocols, operating systems, and standards

• Strong written and oral communication skills with a focus on executive level support

• Flexibility to be on call during off hours and weekends

• Ability to research and test new technologies and solutions

• Time management and organizational skills

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