IT Quality Assurance Manager; Santa Fe

Work Schedule
:
Monday to Friday, 9am - 6pm

We are seeking a strategic and technically-grounded QA Manager to lead the quality assurance team for a market-leading, high-traffic digital platform. You will be responsible for defining the overarching testing strategy, mentoring a team of engineers, and ensuring a seamless user experience across Desktop, Mobile Web, and Native Apps (iOS/Android). As a leader, you will move beyond manual execution to focus on process optimization, automation growth, and cross-functional alignment.

• Team Leadership: Supervise and mentor the QA team, fostering technical growth in areas like root-cause analysis and automation.
• Strategic Oversight: Define and execute test plans for critical business flows, including user onboarding, secure authentication, and complex financial transactions.
• Quality Standards: Establish and enforce best practices for documentation in Jira, ensuring bug reports are technically detailed and include logs, payloads, and reproduction steps.
• Release Management: Oversee daily smoke testing and health checks to ensure platform stability during rapid deployment cycles and hotfixes.
• Technical Advocacy: Act as the bridge between QA, Development, and Product teams to ensure requirements are met and communication remains seamless.
• Automation Evolution: Lead the transition from manual testing to automated workflows by identifying stable scenarios for implementation within the automation framework.

• Experience: 5+ years of experience in Software Quality Assurance, with a proven track record in high-traffic environments such as E-commerce or Fintech.
• Web Architecture Mastery: Deep understanding of web technologies, including HTML, DOM, and CSS.
• Mobile Strategy: Extensive experience testing across Responsive Web and Native Apps, with a clear understanding of testing on Real Devices versus Simulators.
• Agile Management: Comfort working in fast-paced Sprint environments, managing backlogs, and participating in daily stand-ups.
• Language: Advanced proficiency in English (specifically written) for high-level documentation and reporting.

• Experience with Playwright or similar modern automation frameworks.
• Background in Fintech or transactional platforms involving real-money flows.
• Proficiency with API Testing tools such as Postman or Insomnia.