Hardware Specialist

Job Title:
Hardware Support Technician (HP/Lenovo – Laptop, PC & Printer)

We are seeking an experienced Hardware Support Technician responsible for on-site hardware part replacement for HP and Lenovo laptops, desktops, and printers. The technician will operate under a strict 1-hour SLA and will replace dispatched parts, including complex components such as motherboards.

• Perform on-site replacement of hardware parts for HP and Lenovo laptops and desktop PCs.
• Replace critical components including:
• Motherboards (Laptop & Desktop)
• RAM, HDD/SSD
• Keyboards, Screens, Batteries
• Power supplies, Fans, Heatsinks
• Perform printer hardware replacement including:
• Fusers
• Rollers
• Printheads
• Paper trays and internal assemblies
• Attend service tickets and complete part replacement within 1-hour SLA.
• Coordinate with client dispatch team for receiving spare parts.
• Ensure proper disassembly and reassembly following OEM standards.
• Conduct post-repair testing to ensure device functionality.
• Follow ESD safety procedures during motherboard and internal component replacement.
• Update service reports and ticketing systems accurately.
• Maintain professional communication with onsite client contacts.

• 2+ years of hands‑on experience in hardware repair and replacement.
• Strong experience with HP and Lenovo laptop/desktop hardware architecture.
• Proven experience in motherboard replacement for laptops and desktops.
• Knowledge of BIOS configuration and post‑replacement validation.
• Experience in printer hardware servicing.
• Ability to work under strict SLA timelines.
• Strong troubleshooting and diagnostic skills.

• IT Hardware / Computer Engineering Diploma or Certification.
• HP or Lenovo certified technician (preferred).
• Experience working in SLA‑based field support environments.