Customer Support Representative-Salon and Spa Space

Business Support Specialist Required Hours

M-F 11:30AM to 8:15PM EST and Sat 9:00AM-5:45PM EST, one day off during the week and Sundays off, 40 hours a week working 5 days.

• Passion for technology and helping people
• Strong verbal and written communication skills
• Excellent communication skills with the ability to build quick rapport
• A people person. Must be able to control a conversation and be personable
• Enjoy working directly with customers in a fast-paced environment
• Logical, analytical, and problem-solving skills
• Ability to learn new software/ hardware and adapt to changes in technology
• A self-starter that can work independently and as a team member
• Ability to multi-task
• Has great time management skills
• Beauty Industry Knowledge a plus

The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offer a resolution, so our clients are successful.

You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

• Bachelor’s degree or Associate’s Degree preferred
• Reliable Internet Service Provider
• Excellent communication skills
• 0-5 years experience in customer service-related role
• Tech savvy
• Salesforce experience a plus

Paid Time Off (PTO) and Holidays - Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten paid holidays throughout 2025, along with five paid sick days and one personal day.

Medical, Dental, and Vision Benefits - Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly.

Life Insurance - Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). Millennium Systems International fully covers the entire cost.

Long-Term and Short-Term Disability Insurance - Coverage for your needs. Short-Term and Long-Term Disability insurance. Millennium Systems International covers the full cost of Long-Term Disability at 100%.

401(k) Retirement Plan - Enroll in our robust 401(k) plan. Enjoy a 100% match on up to 4% of your contributions thanks to our Safe Harbor plan.

Learning & Development Opportunities - Unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career.