Professional Licensing and Support Specialist; RLD

Position: Professional Licensing and Support Specialist (RLD #30692)
$21.96 - $32.94 Hourly

$45,680 - $68,520 Annually

This position is a Pay Band C5

Posting Details

The New Mexico Regulation and Licensing Department (RLD) is more than regulators, we are the backbone of trust, innovation, and progress across the state. From championing consumer protection to empowering businesses, professionals and industries, RLD is at the center of shaping New Mexico's economic future.

The Boards and Commissions Division oversees the administration of 28 professional and occupational licensing boards and commissions, and approximately 100,000 individual licenses ranging from dentists and social workers to real estate brokers and cosmetologists. This position is located within the Divisions Professional Licensing Bureau, based out of the Department's Santa Fe office.

Each board and commission has its own set of rules and its own licensing requirements. The Governor of New Mexico appoints members to boards and commissions who work closely with the Superintendent of the New Mexico Regulation and Licensing Department to protect consumer rights while promoting good business practices and economic growth.

Here at RLD, you will find growth, purpose and the chance to leave your mark on one of New Mexico's most influential agencies.

Interviews are anticipated to be conducted within two weeks of closing date.

Why does the job exist?

The Licensing and Support Specialist will assist the team with day-to-day licensing matters, including receiving, processing and approving applications for initial licensure and licensure renewals. The Licensing and Support Specialist will serve as a primary contact and manage phone calls and emails related to their assigned boards. In addition to licensing processes, this position may be called upon to assist board administrators with the administrative functions of boards meetings, including preparing meeting packets, communication with board members and various other supportive duties.

This position works closely with administrative staff and provides an excellent opportunity for professional growth within the division. This position will have other duties as assigned as necessary to support the operation of the division and department.

How does it get done?

As part of our team, you'll step into a dynamic environment where every day brings new challenges and opportunities. Some Key responsibilities for the incumbent are:
Independently manage licensing processes in collaboration with other staff of an assigned board or group of boards, within the Professional Licensing Bureau.
Assist applicants and answer questions from constituents regarding how to both obtain and maintain different professional licenses in New Mexico.
Engage in daily communication via phone, emails and walk-in customers by reviewing their application and answering any questions that may arise.
Maintain working relationship with other licensing staff, compliance staff and legal counsel within the division, as well as individuals outside of the department as needed.
Must be able to regularly operate a provided state vehicle for purposes of essential travel to/from sites and other locations as necessary to carry out the duties of the position.

Who are the customers?

As a Division, our customers are the public, licensees, and the members who serve on our boards and commissions. The Licensing and Support Specialist's primary customers are individuals applying for a professional license. The position does assist the division as a whole in its mission to assist boards and commissions in executing their duties and to ensure that constituents, which includes current licenses, applicants and other member of the public are informed as to the requirements for initial licensure, renewal and accountability with any compliance actions related to the 28 professions regulated by the division.

Ideal Candidate

We are looking for someone who is curious, open to challenges, has a passion for helping others, and wants to help solve
problems and work with our team to protect public health and safety in New Mexico. The ideal candidate should have some or all
of the following:

* Excellent written and verbal communication skills and the ability to multi-task in a high volume environment with the possibility
of regular interruptions;

* Excellent organization skills,

* The ability to disseminate accurate information to others, and interest in assisting diverse groups;

* Comfortable with technology, including the complete Microsoft suite, and experience or interest in data entry and other forms
of technology;

* Identify issues and problem solve, able to work both independently and as a team;

* Experience in New Mexico state government, regulatory work, law enforcement, investigations or educational background or
interest in compliance or a related field.

Minimum Qualification

High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management,…