IT Helpdesk Engineer; Temporary Position

Job Summary

Provides hands‑on technical support for Meow Wolf’s computer systems and users. Troubleshoots hardware, software, and network issues; maintains the helpdesk/ticketing system; configures and deploys devices; documents solutions; and partners with vendors to keep operations running smoothly. This is a temporary position with an anticipated duration of three months.

On‑site, Santa Fe, NM

• Provide day‑to‑day technical support; research and resolve user‑reported issues.
• Triage and work tickets in the helpdesk system; document actions and resolutions.
• Configure, deploy, and maintain macOS/Windows laptops, desktops, printers, and peripherals.
• Perform preventative maintenance; apply updates and service releases to desktop applications.
• Monitor basic network health (devices, LAN performance) and elevate issues as appropriate.
• Implement and maintain antivirus protection, detection, and remediation.
• Deliver basic training to end users on hardware/software use and best practices.
• Coordinate with hardware/software vendors for escalated support.
• Create and maintain documentation for installation, maintenance, troubleshooting, licensing, and configuration.
• Assist with AV setup for internal meetings and events.
• Perform other duties as assigned to support reliable IT operations.

• Applicant must be currently authorized to work in the United States on a full‑time basis.
• 3+ years of professional IT experience with at least Level2 proficiency.
• Proficiency with Windows and macOS desktop operating systems.
• Experience with Google Workspace (G Suite) and Microsoft
  365 administration.
• Strong knowledge of computer hardware/software testing and troubleshooting.
• Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical documentation.
• Experience with ethernet cabling (pulling, terminating, managing).
• Working understanding of Windows Server environments (Active Directory, DHCP, DNS, Group Policy).
• Understanding of LAN/WAN concepts and common network devices (switches, routers, firewalls).
• Excellent customer service, communication, and teamwork skills.
• Associate’s or Bachelor’s degree in a technical field (Computer Science, Cybersecurity, etc.) or equivalent experience.
• Helpdesk experience and current CompTIAA+ and Network+ certifications.
• Basic understanding of the OSI model.

This role operates in a professional office environment and requires use of standard office equipment, such as computers, phones, photocopiers, filing cabinets, and scanners.

Physical demands include walking, standing, crouching, reaching, taking stairs, and navigation. The employee may need to remain sitting or standing for prolonged periods and use repetitive motions that involve wrists, hands, and fingers. Ability to lift up to 20 pounds, read, and adjust focus is required.

Full‑time position requiring a flexible, occasionally non‑traditional schedule, including evenings, weekends, and holidays as needed.

None.

None.

Meow Wolf is an equal‑opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military, or any other characteristic protected by federal, state, or local law.

• Medical Insurance options: PPO & HDHP.
• Dental and Vision Insurance.
• HSA, HRA, and FSA options.
• 401(k) Retirement Plan.
• Company paid Life Insurance Policy and Disability Coverage.
• Voluntary Critical Illness and Life Insurance Policies.
• Company Paid Employee Assistance Program.
• Paid Parental Leave for 12 weeks.
• Discount off Meow Wolf Gift Shop Merchandise and Cafés.
• Admission to Meow Wolf attractions for employees and guests.