IT Systems Administrator; SOS

The mission of the Office of the Secretary of State (SOS) is to administer elections and government ethics in accordance with state and federal law and to maintain and provide access to the instruments vital to the efficient operation of state government. It is also the mission of the Secretary of State to file and maintain records vital to the interests of commerce and industry.

The IT Division is overseen by the Chief Information Officer and is responsible for all aspects of IT operations and strategic planning in support of the Office. It maintains the information systems which host two of our three primary lines of business, as well as the servers and technology infrastructure required to enable the internal functions of the Office. These systems are hosted on SOS‑owned equipment housed at the New Mexico State Data Center.

In addition, the IT Division provides excellent customer service to the SOS staff who engage with the people and businesses of New Mexico.

For more information about the Secretary of State, please visit our website: https://(Use the "Apply for this Job" box below)./

This posting is used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

This position manages and supports computer systems, software, and peripheral technology used by the end‑users at the Secretary of State. Keeping these computers secure against cyber threats ensures staff have the tools needed to execute the Office's mission. The role assists with the administration of the SOS's servers, storage, and backup systems in a highly virtualized environment.

As a member of the infrastructure team, the position provides remote and in‑person support to SOS employees. It operates under general supervision regarding work priorities and uses problem solving to minimize system downtime and work interruptions.

• Management, administration, and operations of the desktop computing environment
• Active Directory administration
• Email administration including user accounts and distribution lists
• Software management for local and remote users
• Service desk system administration
• Customer service and support
• Staff onboarding and off‑boarding
• Responding to and mitigating cybersecurity threats and vulnerabilities
• Server and storage administration

• Installs software and utilities for server and workstation remediation
• Resolves incident reports as needed for infrastructure support
• Maintains system security and user accounts
• Installs, configures, and tests workstations and servers with supporting hardware, software, and networking components
• Provides routine consultation and general IT support
• Ensures data/media recovery by implementing a schedule of system backups and database archive operations
• Participates in testing, debugging, configuring, and documenting operating systems and software
• Installs, configures, and maintains infrastructure cabling and peripherals as necessary
• Builds, installs, configures, analyzes, tunes, and troubleshoots information systems to achieve optimum performance levels
• Resolves difficult system problems
• Configures and assists in the design of system and network security
• Manages hardware, software, and utilities for installations, modifications, troubleshooting, maintenance, and upgrades of operating systems and workstation environments
• Monitors and analyzes resource usage to recommend or develop enhancements to system capabilities and performance
• Compares, evaluates, and implements new technologies and integrates systems into the computing environment
• Documents system infrastructures for users, supports consulting personnel, and developers
• Trains personnel who provide support and consulting services to users
• Facilitates vendor relationships
• Demonstrates proficiency in multiple operating systems, programming languages, or scripting for system development, networked environments, network storage solutions, and security protocols
• Manages shared resources and performs moderately complex tasks
• Trains others in applications and operating system fundamentals

This position primarily supports the SOS staff as they work…