It Support Specialist; Part Time

IT SUPPORT SPECIALIST (PART TIME)

The IT Support Specialist serves as the first point of contact for technical support at Santa Fe Recovery Center. This part‑time position (25–29 hours per week) is primarily responsible for desktop support, Microsoft 365 and Entra , Zoom Phone support, device deployment, and troubleshooting end‑user technology issues. The role is primarily on‑site to provide hands‑on support for staff and equipment, with occasional work‑from‑home opportunities as approved by the Director of Information Technology.

The position works closely with the Director of Information Technology to assist with infrastructure and security projects while maintaining a strong focus on end‑user support and customer service.

• Manage user access requests and account administration
• Perform end‑user onboarding and offboarding
• Provide support for Microsoft 365 applications, including Outlook, Teams, One Drive, and Share Point
• Provide Zoom Phone user support and basic troubleshooting
• Maintain asset inventory and documentation
• Provide basic end‑user security awareness and education
• Develop and maintain positive working relationships with staff and leadership

• Assist with endpoint security and backup solutions under the direction of the Director of Information Technology
• Assist with security awareness and basic cybersecurity best practices for end users
  
  Escalate network, firewall, switching, and infrastructure issues as appropriate
• Participate in infrastructure and security projects as opportunities for growth arise
• Perform other duties as assigned by the Director of Information Technology

• Strong knowledge of Microsoft 365 user environments
• Working knowledge of Entra  administration
• Familiarity with desktop hardware, printers, and mobile devices
• Strong troubleshooting and customer service skills
• Ability to follow established IT processes and documentation
• Basic understanding of networking concepts (TCP/IP, Wi‑Fi, switching)
• Desire to learn infrastructure, security, and cloud technologies
• Ability to distinguish between user‑specific and system‑wide issues

• Associate degree in Information Technology or related field; or
• A+, Network+, Microsoft Fundamentals, or similar entry‑level certifications; or
• 1–3 years of IT help desk or desktop support experience
• Valid NM driver’s license, insurance, and clean driving record
• Must be 21 years of age or older
• Bilingual Spanish preferred but not required
• Ability to work primarily on‑site at Santa Fe Recovery Center facilities
• Ability to occasionally work remotely when business needs permit
• Ability to travel between facilities as needed using a personal vehicle