Support Technician ; Odessa, TX

Position: Support Technician 1 (Odessa, TX)
** Job Description*
* As a Customer Service Specialist, you will provide onsite technical support for MCH workstations and end-user hardware and software needs. This role is responsible for delivering exceptional customer service while troubleshooting, maintaining, and resolving issues involving desktops, laptops, peripheral devices, telecommunications, and network connectivity. You will perform routine technical maintenance, support project-based initiatives, and collaborate with cross-functional teams to ensure reliable technology services and a positive customer experience.

** Responsibilities*
* ** Responsibilities:*
* + Provide onsite technical support for end-user devices, including desktops, laptops, telecom, and network systems.

+ Troubleshoot, resolve, and document hardware and software issues.

+ Install, configure, and update end-user desktop and laptop software as required.

+ Prioritize and escalate issues effectively when necessary.

+ Contribute to knowledge-sharing forums to help identify and resolve technical problems.

+ Assist in various phases of support, including coordination, monitoring, tracking, and resolution of issues related to client installations, upgrades, and configurations for software, hardware, and operating systems.

** Requirements:*
* + Proven experience in a technical support role, with knowledge of desktop, laptop, telecom, and network troubleshooting.

+ Proficiency with common operating systems, application software, and hardware configurations.

+ Strong problem-solving skills and attention to detail.

+ Ability to prioritize tasks and handle multiple issues efficiently.

+ Excellent communication and documentation skills.

** On-Call Rotation:*
* This role includes participation in an on-call rotation, requiring availability to address technical issues outside regular business hours as scheduled.

** Work Environment:*
* This is a fully onsite role, and candidates must be available to work in-person

The onsite position is in a Hospital, must be able to adhere and abide by hospital policy

One year experience supporting medium to large applications, working directly with internal/external clients, and providing user support of IBM PC/Windows network custom business applications preferred.

Experience with Microsoft Windows and MS Office applications, specifically EXCEL, Word, PowerPoint, and Electronic Mail preferred. Ability to develop a working knowledge of assigned company products, interact effectively with other technical and non-technical resources, and quickly establish comfortable and effective working relationships.

** About Us*
* Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing  accomm  or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.