Desktop Support Technician

If you’re someone who sees problems as opportunities, you’ll thrive here.
RESPEC is 100% employee-owned
, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we’ve tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability.

At RESPEC, you’ll work alongside clients to take on critical problems
. Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems.

We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you’ll fit right in.

We do not accept unsolicited resumes from third-party recruiters.

Santa Fe, NM | On-Site | Contract through July 2027

Role Summary

RESPEC is seeking an experienced Desktop Support Technician to support a State of New Mexico agency based in Santa Fe, NM
. This is a hands‑on, client‑facing role embedded directly within a state government IT environment, where you'll serve as the frontline technical resource keeping end users productive and systems running smoothly. If you thrive in a structured support environment, take pride in resolving issues efficiently, and enjoy building trust with the people you support — this role is built for you.

This is a full‑time, on‑site contract position running through July 31, 2027
, with an anticipated start date of August 17, 2026
.

What You'll Be Doing

In this role, you'll own the end‑user support experience from first contact to resolution. You'll respond to helpdesk tickets across multiple channels — in person, by phone, email, and remote tools — diagnosing and resolving issues with desktops, laptops, software, and peripherals in a Microsoft‑based enterprise environment.

You’ll manage the full ticket lifecycle within a service management platform, ensuring every issue is properly documented, escalated when necessary, and resolved in alignment with established service‑level expectations. Your structured troubleshooting approach will help you identify root causes quickly and implement lasting solutions rather than temporary fixes.

Beyond break/fix support, you’ll collaborate with internal teams and external vendor contacts to resolve complex hardware and software issues, and you’ll ensure desktop systems integrate seamlessly with enterprise tools including file servers, Microsoft 365, Teams, Outlook, and business‑critical applications. You’ll also contribute to the team's knowledge base by documenting incidents, resolutions, and system changes — helping build institutional knowledge that benefits the entire support organization.

Required Technical Experience

To be successful in this role, candidates must demonstrate 3 to 5 years of professional experience across the following core technical areas:

Desktop & End‑User Support

• Proven experience supporting desktop and laptop environments, including hardware break/fix, OS‑level troubleshooting, software installation and configuration, and peripheral support. You should be comfortable supporting both technical and non‑technical users with patience and professionalism.
• Demonstrated experience supporting Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), and Active Directory. You should be able to manage user accounts, troubleshoot authentication issues, and support enterprise application connectivity without escalating routine tasks.

Ticketing & Service Management

• Hands‑on experience working within a formal ticketing platform — Service Now or a comparable ITSM tool — including ticket creation, updates, escalation, and closure in compliance with SLA requirements. You understand what "ticket hygiene" means and why it matters.

Networking & Connectivity Fundamentals

• Working knowledge of basic networking concepts sufficient to diagnose and resolve common connectivity issues at the desktop level, including LAN/wifi troubleshooting, VPN support, and printer/peripheral connectivity.

Communication & Customer Service

• Strong…