Senior IT Business Analyst (RLD #30691

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Job Requirements & Classification

Description:

New Mexico Regulation and Licensing Division certifies and regulates approximately 429,000 individuals and businesses that fall into the following seven divisions:
Alcoholic Beverage Control Division, Boards and Commissions Division, Cannabis Control Division, Construction Industries Division, Financial Institutions Division, Manufactured Housing Division, and Securities Division.
Our goal is to assure that New Mexicans receive quality services from qualified individuals and businesses while also ensuring a fair and prompt administrative process.
Interviews are anticipated to be conducted within two weeks of closing date.

This position exists to support the New Mexico Regulation and Licensing Department by leading the analysis, design, implementation, and continuous improvement of the Department's Salesforce platform and Mule Soft integration environment. The Senior IT Business Analyst serves as the primary liaison between business stakeholders and technical teams, translating complex business, regulatory, and operational requirements into scalable technology solutions that support the Department's mission.
The position provides strategic leadership in business process analysis, requirements management, system design, and solution validation to ensure Salesforce applications, Mule Soft integrations, and related enterprise systems effectively support licensing, compliance, enforcement, and administrative operations. Working closely with executive leadership, program managers, developers, architects, and external vendors, the Senior IT Business Analyst identifies opportunities to streamline business processes, improve data quality, enhance system interoperability, and maximize the value of the Department's technology investments.
This position is essential to ensuring enterprise solutions align with regulatory requirements, operational objectives, and industry best practices while promoting data-driven decision-making, continuous process improvement, and the successful delivery of complex technology initiatives that enhance customer service, organizational efficiency, and compliance.

• Support the development, enhancement, and maintenance of the Department's Salesforce platform and Mule Soft integration environment by validating business requirements, refining functional specifications, and collaborating with developers, solution architects, integration specialists, and project teams.
• Conduct and coordinate user acceptance testing (UAT) for Salesforce applications, Mule Soft APIs, and integrated business processes, ensuring solutions meet business requirements, regulatory obligations, and quality standards prior to deployment.
• Analyze and troubleshoot Salesforce and Mule Soft system issues, performing root cause analysis and recommending data-driven solutions to improve system performance, integration reliability, user experience, and operational efficiency.
• Develop and maintain comprehensive project and system documentation, including business requirements, functional specifications, process maps, API documentation, user guides, and training materials supporting Salesforce and Mule Soft solutions.
• Facilitate user training and knowledge transfer for Salesforce functionality, integrated workflows, and Mule Soft-enabled business processes, ensuring successful adoption of new features, enhancements, and system capabilities.
• Monitor the performance and effectiveness of Salesforce applications, Mule Soft integrations, and related business processes, gathering stakeholder feedback and recommending strategic improvements that enhance service delivery and operational effectiveness.
• Prepare reports, dashboards, data analyses, and recommendations that leverage Salesforce data and integrated enterprise information to support leadership decision-making, performance management, and continuous process improvement.
• Foster effective communication and collaboration among business stakeholders, technical teams, vendors, and project leadership while ensuring quality assurance and adherence to best practices throughout the…