Information Technology Application Support Manager; DPS

Job Title Information Technology Application Support Manager (DPS #)

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Description:

The New Mexico Department of Public Safety (DPS) is looking for a proven and personable manager for the IT Application Support Team. The Application Development and Support Bureau (ADSB) is a key strategic bureau within DPS's Information Technology Division ((ITD). DPS houses the New Mexico State Police (NMSP) and provides many services to the entire law enforcement community throughout New Mexico.

DPS is the FBI designated Criminal Justice Information Services (CJIS) Systems Agency (CSA) for the State of New Mexico. As such, DPS is the exclusive entity in New Mexico that provides access to CJIS for all federal, state, local and tribal law enforcement agencies. The ADSB plays an integral part in supporting and sustaining the applications of DPS to keep up with rapidly growing law enforcement technological advancements.

The DPS ITD provides a portfolio of services to the entire law enforcement community in New Mexico in addition to being the key technology partner of NMSP and the other statewide law enforcement support divisions of DPS. The ITD Leadership Team is committed to helping everyone on our team grow professionally and personally through training, mentorship, and challenging work assignments.

DPS has one of the most complex networks in the State of New Mexico consisting of over 50 physical offices including the DPS headquarters, the NM Law Enforcement Academy, three forensic labs, three 911 communications / dispatch centers, 12 NMSP district offices, and a significant number of permanent and transitory sub-stations in key locations throughout the state including the Governor's Mansion.

In addition to these physical locations, the network consists of 650 NMSP patrol units, the NMSP helicopter and several mobile command centers. The network is accessed 24 hours per day, 7 days per week with no tolerance for downtime by DPS civilian staff, NMSP, and all federal, state, local and tribal law enforcement agencies (LEAs) to receive mission-critical CJIS and to access many other systems.

These systems are essential to law enforcement statewide.

DPS ITD provides the time, resources and encouragement for its staff to participate in ongoing training and mentorship. We are looking for employees who want to grow their skills, develop as individuals, be reliable teammates and enjoy challenging work assignments. The significant number of our employees who have been promoted into higher positions is evidence of our success. ITD enjoys a close working relationship with the NMSP, law enforcement agencies across New Mexico and our federal partners such as the FBI and the Cybersecurity and Infrastructure Security Agency (CISA).

ITD and its employees are valued by the leadership of DPS as an essential part of the public safety services in New Mexico. If you become a member of the DPS ITD family, you will quickly become integrated into the law enforcement community statewide.

ADSB is responsible for developing and supporting in-house applications, vendor-hosted applications, and third-party system data integrations for DPS, NMSP, and the entire statewide law enforcement community. Many of the applications are highly specialized for law enforcement and are installed in the various environments describe earlier.

Over the years, the number and complexity of the systems and applications supported by DPS ITD have grown significantly. As law enforcement has grown more and more reliant on technology, the need to keep these systems and applications operational 24/7/365 has grown as well. Multiple agencies across the state use mission-critical systems managed by DPS ITD to dispatch and track officers, write citations and crash reports, and look up the status of people and vehicles.

DPS is currently implementing several new systems and application that will further increase the work supported by the ADSB.

The Applications Support Manager is responsible for leading the team that delivers outstanding customer engagement and support services for in-house and vendor applications utilized by DPS and the law enforcement community.

The Application Support team consists of 5 FTE positions, including this manager position. This position will supervise this team that supports a portfolio of applications including the Record Management System (RMS), Computer Aided Dispatch (CAD) system, the Traffic and Criminal Software (TraCS) program and an ecosystem of systems delivering Criminal Justice Information Services (CJIS) to all law enforcement, courts and corrections in New Mexico.

DPS ITD operates a 24/7/365 IT Service Desk used by both DPS/NMSP personnel and over 12,000 other public safety personnel throughout the State of New Mexico. This includes all local, state, triable, and federal law enforcement officers, dispatchers, courts and detention centers. The Application Support Section provides tier-3…