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CX Operations Lead: Retention
Job in
Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listed on 2026-02-15
Listing for:
Zoom
Full Time
position Listed on 2026-02-15
Job specializations:
-
Management
IT Project Manager, Operations Manager
Job Description & How to Apply Below
A leading communication technology company is seeking a Head of Customer Experience Operations to define and execute strategies enhancing customer retention and long-term value. This senior leadership role requires at least 15 years of experience, with a minimum of 5 years in senior management. The ideal candidate will have expertise in managing customer success in a SaaS environment, along with hands-on experience with CX technologies.
The position offers a hybrid work approach and competitive compensation based on qualifications.
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