Senior Manager, Public Safety Dispatch (DPS #18160

Job Title Senior Manager, Public Safety Dispatch (DPS #18160)

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Job Requirements & Classification

Description:

New Mexico State Police (NMSP) serves our state as the premier law enforcement agency. Our mission begins with establishing partnerships and relationships within our communities that mitigate and prevent crime. The NMSP Communications Bureau provides 911 dispatching services to NMSP and various partnering agencies throughout the state. It provides emergency and non-emergency service response to the citizens and visitors of New Mexico.

We have three Communications Centers across the state where dispatchers receive, evaluate, and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety. The Communications Bureau is a team of 82 that includes emergency dispatchers, training and quality assurance specialists and management.

This position exists to assist the Executive Manager of Public Safety Communications (Director) in operational support. The hired candidate will provide executive leadership and oversight across all Communications Bureau operations, ensuring the effective operation of dispatch services, emergency call handling and specialized programs. This role will assist the Director in developing, implementing and monitoring departmental goals, policies and budgets. This position acts as an advisory liaison to internal and external stakeholders and represents the Director as directed.

Responsibilities include overseeing (coordinating and managing) programs and initiatives that include:

• NCIC
• Terminal Agency Coordinators (TAC) unit and the Tactical Dispatcher Program
• recruiting and hiring
• special events and projects (State Fair, Balloon Fiesta, natural disasters, etc.)
• statewide interoperability with partnering agencies
• field communications for special events and training
• community engagement and recruiting events
• bureau contracts for provided dispatch services
• bureau technologies (Skymira, Priority Dispatch, Vector Solutions, etc.)

The ideal candidate has strong analytical, organizational and problem solving skills. Their other strengths include:

• Delivering consistent quality customer service that includes interacting with internal customers and vendors
• Ability to manage multiple priorities while meeting strict deadlines
• Strong communication skills (listening, verbal and written)
• Successfully managing large work teams and projects related to emergency communications
• Self-motivated with a strong work ethic
• Establishing and maintaining cooperative relationships with coworkers and those contacted during the course of work
• Following oral and written direction
• Ability to read, write, speak and understand English fluently
• Ability to work independently with minimal supervision

A Bachelor's Degree in any field of study from an accredited college or university and seven (7) years of professional-level experience in Emergency Management Communications or Information Technology. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling eleven (11) years may substitute for the required education and experience. A hiring agency will designate a portion of the required experience to include supervisory and/or specialized experience.

Any required licensure, certification or registration shall be defined at the time of recruitment and will be in addition to the above requirements.

Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.

In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date…