Chief Operating Officer

• Serve as a thought partner to the CEO, translating strategic priorities into operational execution plans.
• Foster cross-departmental alignment between finance, clinical, administrative, and quality teams.
• Cultivate a culture of accountability, collaboration, and continuous improvement across the organization.
• Oversee the effective day-to-day operations of SFRC’s administrative systems.
• Lead a cohesive internal infrastructure that supports compliance with Medicaid, Medicare, and managed care requirements.
• Supervise key administrative leaders.
• Strengthen systems for recruitment, retention, onboarding, and workforce development.
• Partner with HR to operationalize a healthy and equitable workplace culture across SFRC’s generationally and geographically diverse teams.
• Ensure that facilities, vehicles, and safety systems meet all regulatory, legal, and contractual standards.
• Support the development of a robust risk mitigation and incident management infrastructure.
• Partner with the VP of Finance to ensure operational alignment with budgeted resources and financial forecasts.
• Co-lead the implementation of new systems that improve billing accuracy, EHR use, inventory tracking, and service reimbursement.
• Lead the adoption and integration of modern tools to enhance operational visibility and decision-making.

• Proven success as an executive or senior leader in a nonprofit, behavioral health, healthcare, or human services setting.
• Deep understanding of operational leadership, particularly in Medicaid- and grant-funded environments.
• Demonstrated experience managing complex cross-functional teams and guiding large-scale system change.
• Strong financial acumen and comfort navigating budgets, audits, and rate-based reimbursement environments.
• Strategic thinker with an orientation toward implementation, service quality, and workforce wellbeing.
• Collaborative leadership style with a deep commitment to recovery, equity, and community partnership.
• Knowledge of CCBHC operations, Medicaid managed care, and behavioral health licensing standards is preferred.
• Experience leading in multi-site or rural organizations, or working within tribal, border, or frontier communities is a plus.
• Spanish, Diné, or Zuni language proficiency is a plus.
• MBA, MHA, MPA, MSW, or related advanced degree preferred but not required.

Demonstrates strong operational leadership in nonprofit and healthcare settings, with a focus on compliance, financial acumen, and cross-functional team management. Capable of fostering a culture of collaboration and continuous improvement while ensuring alignment with strategic priorities.

• Operational Leadership
• Financial Acumen
• Cross-Functional Team Management
• Compliance with Medicaid and Medicare
• Cultural Competency in Diverse Environments

• Budget Management
• System Change Implementation
• Risk Mitigation
• Incident Management
• EHR Use
• Billing Accuracy
• Inventory Tracking
• Workforce Development
• Recruitment and Retention
• Quality Improvement

• Collaborative Leadership
• Strategic Thinking
• Accountability
• Communication
• Continuous Improvement

• MBA
• MHA
• MPA
• MSW

• Nonprofit
• Behavioral Health
• Healthcare
• Human Services
• CCBHC Operations
• Medicaid Managed Care
• Behavioral Health Licensing Standards
• Multi-Site Leadership
• Rural Organizations
• Community Partnership