Practice Manager - Eldorado Veterinary Clinic at Pet LLC Santa Fe, NM

Practice Manager – Eldorado Veterinary Clinic, Destination Pet LLC – Santa Fe, NM Job Description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet‑obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking for a Practice Manager to lead our team at Eldorado Animal Clinic.

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Collaborate with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages all staff at center, recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
• Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
• Manages center payroll and ensures that payroll is approved in a timely manner.
• Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Ensures safety of all employees by conducting safety training, enforcing safe‑handling rules, and complying with all safety related policies.
• Prepares and delivers annual performance reviews to team members on a timely basis.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Resolve any and all customer and staff complaints.
• Actively manages center’s social media accounts through weekly postings and replying to customer comments.
• Creates, implements and executes on local marketing programs to acquire new customers and grow sales.
• Attends community events and partners with local businesses to promote Destination Pet services.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Monitors and manages all computer systems located in the center.
• Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Utilizes financial reports and statistics.
• Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end‑of‑day cash drawer balance.
• Ensures that bank deposits are completed as needed.
• Promotes and markets Destination Pet’s programs and services in the surrounding community.
• Assists other team members as needed.

• BS/BA is a plus.
• Must be a passionate team player and a strong motivator.
• Must have strong background in driving performance excellence through strong people management.
• Five plus years in full P&L management responsibility preferably in hospitality, service and / or retail environments.
• Experience in problem‑solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co‑workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi‑task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.
• Veterinary experience required.
• Must have experience in managing…