211 Coordinator

Please note before applying
:
Must be a New Mexico resident living in Santa Fe County or San Miguel County and able to commute to the UWNCNM office building in Albuquerque on designated in-office workdays.

Headquartered in Albuquerque, United Way of North Central New Mexico (UWNCNM) serves the people of five counties:
Bernalillo, Sandoval, Santa Fe, Torrance and Valencia. The 211 Helpline answers calls from these five counties and Catron, Cibola, McKinley, San Miguel and Socorro Counties. Our mission is connecting people to opportunities and services to equitably improve lives and strengthen communities.

UWNCNM brings together donors, businesses, nonprofits, government and others to create better solutions to our community’s challenges. Our programs and donor dollars ensure that individuals and families in north central New Mexico have the opportunity toachieve their potential through education, that they are healthy and safe, are financially stable and live life with dignity.

• We valuethe visible and invisible qualities that make you who you are.
• We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education and financial stability of every person in every community.
• We believe that each United Way community member, donor, volunteer, advocate and employee must have equal access to solving community problems.
• We include diversity, equity and inclusion practices at the center of our dailywork.

We committo using these practices for our business and our communities.

The 211 Helpline provides callers throughout north central NM with information on a broad range of community, social, health and government resources. UWNCNM 211 is partnering with CONNECT to create a central phone number individuals can contact to be linked to resources.

Under the direction of the 211 Director, the 211 Coordinator supports the work of United Way and CONNECT. CONNECT is a partnership between the City of Santa Fe, Santa Fe County and area nonprofits with a network of navigators who make referrals and provide navigation services to individuals throughout Santa Fe County. Navigators are community health workers, volunteers, or social workers who link people to services and resources in the community.

Agencies in the CONNECT network are connected through a shared technology platform enabling navigators to send and receive secure electronic referrals, address residents’ social needs, and improve individual and community health. The goal of CONNECT is to ensure the health and social needs of individuals are being met and to support the agencies who are providing much needed services to these individuals.

The 211 Coordinator supports the community by utilizing multiple information and referral software as well as a cloud-based phone software to help connect callers to services.

The 211 Coordinator will be trained to utilize both the iCarol (data collection) and Unite Us (navigation and referral services). The 211 Coordinator will ensure all screening and evaluation tools are completed.

Project assignments and participation level will progress based on evolving needs in the community and progression towards achieving United Way’s goals.

• Navigate multiple information and referral software and a cloud-based phone system to provide callers with information and referral services to health and human services, government agencies and community-based organizations.
• Ensure accurate record keeping in all databases and referral call records.
• Maintain and update community resources in databases using a standard service classification system (Inform USA) to facilitate the indexing and retrieval of community resource information.
• Use the Unite Us platform to make referrals to the CONNECT network, completing social determinants of health (SDOH) and evaluation screenings, as needed.
• Meet regularly with the 211 Helpline Director and CONNECT team for support and guidance.
• Support statewide United Way 211 programs with training on common I&R practices, iCarol, etc.
• Maintain and store client data using…