Bilingual Quality Assurance & Customer Experience Lead
Job in
Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listed on 2026-06-23
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-23
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Santa Fe, New Mexico, seeks a Quality Assurance Specialist to enhance customer experience by analyzing interactions and providing feedback. Responsibilities include developing training for new hires and implementing quality improvement initiatives based on call monitoring.
The ideal candidate has 8+ years in call center operations, strong analytical skills, and an Associate's Degree or equivalent. This role offers an opportunity to drive significant improvements in quality assurance.
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