Store Manager, Retail & Store Manager

Store Manager – Ross Stores, Inc.

Join Ross, a leading off‑price retail chain with over 2,200 stores nationwide. As a Store Manager, you will lead all aspects of a store’s operations, ensuring high standards of customer service, sales performance, and employee development.

• Lead the entire store operation to meet company standards and best practices.
• Staff, train, and develop leadership teams and Associates to achieve sales and profit goals.
• Manage stockroom, front end, and sales floor operations, ensuring merchandise is received and presented on time.
• Analyze store reports to evaluate expenses and performance, and implement action plans.
• Plan staffing schedules and ensure compliance with payroll and scheduling policies.
• Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non‑exempt Associates.
• Address personnel and performance issues, including coaching, discipline, and terminations when necessary.
• Control payroll, hours, and other expenditures to stay within budget.
• Maintain a safe and secure environment, ensuring adherence to safety policies and emergency procedures.
• Deliver excellent customer service and promote product knowledge through training.
• Model professional appearance and represent the Ross brand at all times.
• Ensure merchandise processing, markdowns, and loss prevention practices meet company standards.
• Lead the annual inventory process and monitor stock‑out policies.
• Demonstrate business acumen, collaboration, and effective communication to drive results.

• Five or more years of store management experience in a retail environment.
• Strong customer service focus and ability to lead and motivate teams.
• Experience in coaching, training, and developing Associates.
• Organization and prioritization skills to manage multiple tasks effectively.
• Fluency in English.
• Strong independent judgement and discretion.
• Availability to work evenings, weekends, and holidays as required.

• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, and carry items as needed.
• Capacity to lift up to 25 lbs occasionally.
• Use of retail equipment such as PDTs, registers, and PCs.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on their skills, abilities, and experience. Ross is committed to complying with all applicable laws that prohibit discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex (including pregnancy and related conditions), veteran status, marital status, medical condition, genetic information, gender identity, sexual orientation, and any other protected class.