Sales & Customer Service Manager

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Sales & Customer Service Manager – Santa Fe Springs (Job )

This position is responsible for managing sales, customer service, account management, and business development activities to drive revenue growth and customer satisfaction. The Sales & Customer Service Manager leads key account management, develops strategic account plans, and collaborates cross‑functionally to support successful commercialization and delivery of products and services.

• Approved Salary: $140–$165k + 20% bonus
• Schedule:
  
  Monday to Friday, standard business hours; additional time as needed for project delivery
• 2 weeks vacation accrued per year
• 80% employer contribution for employee gross medical
• 401(k) – eligible after 3 months; 100% match on first 4% of deferred compensation, with immediate vesting
• 6 paid holidays per year
• Company paid life insurance and long‑term disability insurance

• Sales & Business Development
  • Develop, train, and manage business development activities from lead vetting through commercialization and launch to meet or exceed budget and revenue goals.
  • Develop and execute sales strategies to achieve revenue and profitability targets.
  • Research accounts, identify key players, generate qualified leads, and convert opportunities into purchase orders and long‑term business relationships.
  • Follow through with leads and new sales opportunities generated from online inquiries, trade shows, networking events, calls, emails, and referrals.
  • Research and identify new business opportunities within nutraceutical, food manufacturing, and related markets.
• Customer & Account Management
  • Cultivate, maintain, and strengthen relationships with existing customers and key accounts.
  • Understand customer order and fulfillment needs, preferences, objectives, and pain points to provide tailored solutions.
  • Meet regularly with customers to ensure a positive working relationship, service levels are on target and address any gaps with practical solutions.
  • Serve as the primary point of contact for key customer accounts and ensure timely resolution of inquiries and issues.
  • Ensure high levels of customer satisfaction by addressing customer concerns promptly and professionally.
  • Collaborate with internal teams to resolve issues related to product quality, delivery, service, or account management.
  • Continuously seek customer feedback to improve products, services, and the overall customer experience.
  • Develop and implement strategic account plans designed to maximize sales growth, customer retention, and profitability.
• Customer Service Management
  • Coach, mentor, and develop the customer service team to ensure exceptional service levels and operational effectiveness.
  • Ensure purchase orders remain on track to deliver on time and in full while maintaining high customer satisfaction.
  • Monitor customer service performance and implement continuous improvement initiatives.
• Strategic Planning & Analytics
  • Analyze market trends, customer feedback, industry developments, and competitor activities to support business growth strategies.
  • Forecast sales targets and monitor performance against established goals.
  • Track and report key sales and customer service performance metrics, including lead generation, conversion rates, revenue generation, customer retention, customer satisfaction, and on‑time‑in‑full delivery performance.
  • Develop reports and dashboards to provide actionable insights to leadership.
  • Support strategic planning initiatives that drive growth and operational excellence.
• Cross‑Functional Collaboration
  • Assist with the effective development of new products by understanding customer needs and market requirements.
  • Collaborate with Research & Development, Quality, Operations, Marketing, Project Management, and Customer Service teams to ensure new and existing business remains on track.
  • Support commercialization efforts and ensure successful product launches.
  • Facilitate communication between customers and internal stakeholders to ensure alignment on project expectations and timelines.
• Field Sales Activities
  • Conduct face‑to‑face meetings with customers and prospects at their locations to discuss product offerings and business opportunities.
  • Travel…