Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

Engage customers with enthusiasm, demonstrate and explain product features to enhance their shopping experience. Provide outstanding customer service in all interactions, meet or exceed sales targets, and enhance customer satisfaction through diligent follow‑up and service excellence. Help customers interpret and clarify their account statements, pay bills in the store, answer questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests.

Act as a brand ambassador to promote Comcast/Xfinity products and provide expert‑level understanding of technology, especially Comcast products and services. Maintain detailed sales product knowledge, including competitive information. Contribute to a fun and competitive environment. Promote products and services to customers’ everyday lifestyles while adhering to retail operational policies and procedures.

• Engage customers enthusiastically and explain product features to enhance their shopping experience.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and improve customer satisfaction through diligent follow‑up.
• Assist customers with account statements, bill payment, and general service requests.
• Answer questions about services, upgrade service levels, and process account changes.
• Serve as a brand ambassador for Comcast/Xfinity products.
• Maintain detailed product knowledge, including competitive information.
• Maintain a professional store environment and adhere to retail policies.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Ability to carry or lift up to 25 pounds and move throughout the store.

• Medical, dental, and vision coverage.
• Comcast XFINITY courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement up to $8,000 (full‑time employees).
• Paid time off.
• 401(k) savings plan with up to 6% dollar‑to‑dollar matching.

• Understand and apply Comcast’s Operating Principles.
• Own the customer experience and act in ways that put customers first.
• Be an enthusiastic learner and advocate of Comcast’s technology, products, and services.
• Work as a team to achieve results and drive growth.
• Support a culture of inclusion and act ethically toward customers, investors, and the community.
• Participate in the Net Promoter System and improve customer service.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not a comprehensive inventory of all duties, responsibilities, and qualifications.

• Communication
• Critical thinking
• Problem solving
• Customer focus
• Persuasion
• Professional integrity
• Resilience
• Self‑motivation
• Teamwork
• Technical knowledge
• Workplace organization

Base pay: $15.40. Total target compensation (base pay plus targeted commission): $23.09. Sales positions may earn commissions; non‑sales positions may earn bonuses. Benefits are included as part of the Total Rewards package.

• High School Diploma / GED.

• 2–5 years of experience.
• Experience with sales or retail customer service is a plus.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.