Security Manager

Position Summary:

The Security Manager serves as a key leader within the Casino’s Security Department, reporting directly to the Security Director. This role is responsible for enhancing the productivity, professionalism, and preparedness of the security team through strategic training, coaching, and staff development initiatives. By continuously assessing departmental needs, the Security Manager designs and implements effective programs to strengthen officer performance and operational readiness.

A critical component of this role is emergency preparedness and response. The Security Manager plays an active role in all emergency incidents, assuming the responsibilities of the Incident Commander when required. This includes coordinating response efforts, ensuring clear communication, and maintaining control of the situation to protect guests, employees, and property. The Security Manager also collaborates with internal departments and external emergency services to ensure a swift and effective resolution to incidents.

In the absence of the Security Director, the Security Manager assumes full leadership responsibilities for the department, ensuring continuity of operations and decision-making. Additionally, the Security Manager may step into the role of Shift Manager as needed, providing hands‑on oversight of daily security functions.

This position is also responsible for monitoring and administering day‑to‑day operations, enforcing all rules, regulations, and policies, and ensuring that all interactions reflect the highest standards of professionalism and guest service, in alignment with Tesuque Guest Service Standards.

The ideal candidate will demonstrate strong leadership, crisis management skills, and a proactive approach to safety, service, and team development.

Native American preference will be given.

• Provide a secured environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a medical response for guests, employees, administration and the general public.
• Track the Security Department’s training equipment.
• Track the Security Department’s training and update the Security Director.
• Protect Casino records, assets, merchandise and equipment.
• Participate in daily security operations by being alert and observant at all times.
• Patrol the Casino on a regular basis either by foot or mobile patrol.
• Exercise proper currency and escort procedures.
• Work closely with local law enforcement and medical personnel as needed.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism.
• Take control of or provide support with emergency situations.
• Conduct work performance appraisals/evaluations and make recommendations for advancement.
• Monitors and reviews all incident reports for proper content and documentation purposes.
• Attain and retain working knowledge of Casino’s Internal Controls, Security’s Policies and Procedures, and Gaming and interdepartmental policies and procedures.
• Promote the highest degree of quality customer service, both internally and externally.
• Other duties as assigned.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• GED or high school diploma required.
• Bachelor’s Degree in Criminal Justice or qualifying degree preferred.
• Any combination of education and experience providing the required skill and knowledge for successful performance.
• Minimum of five (5) years Security, Military, Law Enforcement or qualifying experience.
• Minimum of three (3) years in corporate training or adult education.
• Experience conducting security training a plus.
• Certified first aid/CPR instructor preferred.
• OSHA is preferred.

• Certified in CPR/BLS/First Aid.
• Must have strong organizational, communication, employee relations, computer and decision‑making skills.
• Must have excellent verbal and written communication skills.
• Must be able to function successfully in a team environment.
• Must…