Security Supervisor

Position Summary

Under the direction of the Shift Manager and higher-ranking officials, the Security Supervisor serves as a frontline leader within the Casino’s Security Department. This role is responsible for the direct supervision, coordination, and support of security personnel during assigned shifts, ensuring that all operations are conducted with professionalism, efficiency, and a strong commitment to safety and service.

The Security Supervisor leads by example, fostering a culture of accountability, teamwork, and continuous improvement. This position plays a key role in mentoring and guiding officers, reinforcing departmental standards, and ensuring consistent adherence to all policies, procedures, and regulatory requirements. The Security Supervisor is also instrumental in maintaining a high level of morale and operational readiness among the team.

In addition to overseeing daily security functions, the Security Supervisor is a critical responder to all emergency incidents, assuming the role of Incident Commander when necessary. This includes managing incident response, coordinating with internal and external stakeholders, and ensuring the safety of all individuals on property.

With a strong focus on leadership, guest service, and operational excellence, the Security Supervisor upholds the Tesuque Guest Service Standards and contributes to a secure, respectful, and welcoming environment for all guests and employees.

Note:

Native American preference will be given.

• Provide a secure environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a pleasant experience for guests utilizing the Tesuque Guest Service Standards.
• Must be able to counsel and discipline officers to address performance and attendance issues, ensuring adherence to organizational standards and policies.
• Protect Casino records, assets, merchandise, and equipment.
• Participate in daily security operations by always being alert and observant.
• Patrol the Casino on a regular basis either by foot or mobile patrol.
• Exercise proper currency and escort procedures.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism at all times.
• Take control of or provide support in emergency situations.
• Meet the public tactfully and courteously by answering questions in person and over the telephone.
• Responds to all emergencies as required.
• Attain and retain working knowledge of Casino’s Internal Controls, Security’s Policies and Procedures and Gaming and interdepartmental policies and procedures.
• Promote the highest degree of quality customer service, both internally and externally.
• Investigate all unusual or suspicious activities/incidents.
• Monitors and reviews all incident reports for proper content and completeness.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Other duties as assigned.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• GED or high school diploma required.
• Must have three (3) years of Security, Military, Law Enforcement or qualifying experience.
• Must have three (3) years in supervisory and/or leadership role.
• Must be certified in First aid/CPR.
• Must have strong organizational, human relations and decision-making skills.
• Must have good verbal and written communication skills.
• Must be computer‑literate.
• Must have the ability to work in a team environment.
• Must be creative and have great problem‑solving skills.
• Must be a self‑starter with excellent follow through.

• Must be able to function successfully in a team environment.
• Must be able to perform essential security duties including first aid/CPR.
• Must be a self‑starter with excellent follow through.
• Must be able to work and interact professionally with departments throughout the organization.
• Must be able to maintain a professional demeanor in a high stress environment.
• Must be able to work flexible…