Telephone Systems ISP Technician

Telephone Systems ISP Technician

Location:

Albuquerque, New Mexico, United States.

SMS is looking for a Telephone Systems ISP Technician on the Kirtland AFB C4 Contract in Albuquerque, New Mexico. The Inside Plant Technician is responsible for the operation, maintenance, and performance of telephone equipment and ancillary systems. The role requires extended periods of sitting, occasional heavy lifting, travel to remote and customer sites around the installation, as well as an IAT I certification (CompTIA A+ or Net+) and a valid driver's license with a good driving record.

• Responsible for the operation, maintenance and performance of telephone equipment and ancillary systems, including but not limited to Telephone Helpdesk, Cisco Call Manager, Nortel MSL-100 telephone switch, Callegra Voice Mail System, VESTA E911, Telecommunications Management System (TMS), and other related services.
• Handles phone calls for telephone support and repair.
• Completes all work orders for moves, adds, and changes of telephone services.
• Maintains detailed maintenance records and installation activities for equipment throughout Kirtland AFB.
• Coordinates with the customer on specific requirements, and where necessary and appropriate coordinates with other contractors.

• Knowledge in telecommunications systems and practices including VoIP concepts.
• Strong customer service, communication, and task management skills.
• Ability to understand and carry out oral and written instructions, meet with the customer tactfully and courteously, and establish and maintain cooperative and effective working relationships with customers and coworkers.
• Understanding of proper safety practices, procedures, and regulations applicable to working in a telephone switch environment.
• Experience with tools and test equipment required for installation and maintenance of telephone and data network services.
• Strong computer skills to include Microsoft Windows and Office products.
• Possesses refined critical thinking skills, is a self-starter, and can direct activities of other team members.
• Diplomatic, adaptable to a dynamic environment, dependable and reliable.
• Ability to meet physical requirements such as standing, bending, and lifting for duration of the duty day.
• Valid New Mexico Driver's License required.
• May require occasional after-hours call-ins for emergency response; must provide a personal cell phone number for contact.
• CompTIA A+ or Network+ certification required.
• Active DOD SECRET security clearance required.
• Telephone Journeyman License JS7 - New Mexico Preferred.
• BICSI Installer 1 or 2 preferred.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.