Northeast Region Ombudsman Regional Coordinator; ALTSD

northeast region ombudsman regional coordinator (altsd #6366)

the long‑term care ombudsman program is a federally and state mandated resident‑directed advocacy program designed to protect the civil and resident rights of vulnerable adults living in long‑term care facilities.

interviews are expected to be conducted within two weeks of the closing date.

• applications submitted without work experience or a resume will not be considered. If attaching a resume, resume must include dates of employment for each job (month & year) and details of work experience/job duties.
• please attach your official transcripts to validate your degree.

this position exists primarily to protect the civil and resident rights of new mexicans living in long‑term care facilities and to independently advocate for residents' wishes and quality of care that meets national standards.

regional coordinators develop relationships within the long‑term care facilities and within their region to promote and protect resident rights and the role of the ombudsman program. They are knowledgeable about long‑term care services and supports, and they manage regional ombudsman volunteers: recruit, train, retain and provide support and technical assistance. They identify, investigate, and resolve complaints made by or on behalf of long‑term care facility residents that relate to action, inaction or decisions that may adversely affect the health, safety, welfare or rights of residents.

they travel throughout the northeast region to visit residents in facilities, participate in resident care‑plan meetings, visit resident and family councils, and promote the program. They maintain a regular presence in long‑term care facilities and provide in‑service trainings to staff, residents and family councils. They keep volunteers current through oversight and training, provide direct advocacy services in all facilities not covered by a certified volunteer, maintain case documentation in ombudsmanager to support the federal ombudsman program national reporting requirements, and serve as the basis for continued federal fiscal support.

They provide systemic advocacy and education services in long‑term care facilities to ensure a quality of life for facility residents, and maintain case documentation as required for national reporting and for court appearances as needed.

other duties as assigned.

individuals residing in long‑term care settings, such as nursing facilities and assisted‑living facilities.

the ideal candidate must be professional, courteous, civil, respectful and must provide strong advocacy. They must be open, honest, and capable of communicating effectively, with experience working with vulnerable or aged individuals or some type of long‑term care experience.

bachelor’s degree in social work, criminal justice, psychology, or a related social‑science field plus two (2) years of related experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.

must possess and maintain a valid driver’s license.

must possess and maintain a current defensive driving course certificate from the state of new mexico or must pass and receive defensive driving course certification within 90 days of employment.

pre‑employment state and federal criminal background investigation is required and is conditional pending results.

work is performed in person with residents where they reside, and in an office setting with extensive computer and telephone use. Statewide travel is required to visit residents in long‑term care facilities, as well as to attend trainings and outreach events. The specific geographic location for this position will vary depending on agency needs and utilization.

this position is not covered by a collective bargaining agreement.