Senior Social Services Coordinator (HCA​/ISD #36541

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Job Requirements & Classification

Description:

Interviews are anticipated to be conducted within two weeks of closing date.

This posting may be used to fill multiple vacancies.

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

The Senior Social Services Coordinator will:

• Provide oversight, administration, monitoring, and evaluation of multiple assigned Temporary Assistance to Needy Families (TANF) funded programs to ensure compliance with state and federal requirements, contractual obligations, and organizational policies;
• Manage program operations, coordinate with contractors and partner agencies, conduct programmatic and fiscal reviews, and provide technical assistance to support effective service delivery;
• Ensure that program objectives are achieved through sound fiscal management, policy implementation, and continuous monitoring of contractor performance.

The Senior Social Services Coordinator is responsible for:

• Coordinating, administering, and monitoring program activities to ensure alignment with organizational goals, contractual obligations, and applicable state and federal regulations;
• Providing administrative review services for multiple service programs or managing a specialized program area;
• Conducting programmatic and fiscal monitoring reviews and audits to assess contractor compliance with contractual requirements, performance standards, and fiscal accountability measures;
• Identifying deficiencies, developing corrective action plans, and following through to ensure timely resolution of compliance concerns;
• Serving as a primary liaison between the agency, contractors, and partner organizations;
• Providing technical assistance, guidance, and support to address operational issues, program requirements, and contract-related concerns;
• Collaborating with local, state, federal, and community partners to facilitate successful program implementation and service delivery;
• Reviewing contractor invoices to ensure they are submitted timely and are accurate, complete, and supported by appropriate documentation;
• Authorizing payments in accordance with contract terms and established fiscal procedures while ensuring responsible stewardship of public funds;
• Maintaining current knowledge of applicable state and federal laws, regulations, policies, and funding requirements;
• Analyzing regulatory changes and implementing necessary program adjustments to maintain compliance;
• Preparing reports, maintaining program records, participating in meetings and training, and performing other duties as assigned in a timely, professional, and customer-focused manner.

• New Mexicans who are eligible for program services;
• Health Care Authority (HCA) contracted partners;
• Other federal agencies;
• HCA staff.

The Ideal Candidate has:

• Experience with program administration, contract management, and compliance monitoring principles;
• Knowledge of fiscal management, budgeting, invoice review, and auditing practices;
• Knowledge of state and federal regulations governing public assistance and social service programs;
• Strong analytical, problem-solving, and organizational skills;
• Ability to interpret policies, regulations, contracts, and financial documents;
• Ability to establish and maintain effective working relationships with contractors, stakeholders, and partner agencies;
• Excellent written and verbal communication skills;
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment;
• Proficiency in Microsoft Office applications and database management systems;
• Familiarity with ASPEN+.

Associate's Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology, Family Studies/Services, Social Sciences, or Human Services and one (1) year of experience as a social work assistant and/or in social or community coordination, working with communities, working on health or social service related matters, social work/case management experience, and/or behavioral health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling…