ServiceNow Software Engineer

Service Now Software Engineer

Contract-to-Hire. Financial Services industry. Remote with optional hybrid. Rate: $70-$80 per hour (W2).

Our client seeks a leader to run and improve an enterprise Unauthorized Change Detection program. The role will consolidate detection signals from Service Now, Tripwire, and mainframe sources into a single Service Now workflow, automate reconciliation to approved changes, and drive investigation and remediation. The position will partner across Change Enablement, Security, Infrastructure, Applications, and Mainframe teams, align with ITIL 4 practices and financial‑sector expectations, and prepare evidence for audit and regulatory exams.

The ideal candidate blends product ownership, process design, and hands‑on Service Now and detection‑tool experience.

• Run and manage the Unauthorized Change Detection program, including strategy, governance, metrics, and continuous improvement.
• Consolidate detection sources into a unified Service Now workflow and dashboard, ingesting external events into the Service Now Event table.
• Design and maintain automated reconciliation that matches detected events to approved changes and drives remediation for unmatched items.
• Partner with Change Enablement, Security, Infrastructure, Application, and Mainframe teams to resolve unauthorized changes and prevent recurrence.
• Oversee Service Now integrations, data mapping, workflow design, dashboards, and operational reporting.
• Ensure alignment with ITIL 4 best practices and OCC/FFIEC expectations.
• Prepare evidence for internal audit and regulatory exams and maintain clear documentation and control design.
• Lead a small cross‑functional team and influence key stakeholders.

• 7+ years in ITSM, Change Enablement, Platform/SRE Operations, or Security Operations in a regulated financial environment.
• Strong hands‑on experience with Service Now Change, Event/ITOM, CMDB/CSDM, and workflow automation using Flow Designer and Integration Hub.
• Experience with Tripwire, mainframe reporting (DB2/SAVER), or similar detection and FIM tools.
• Proven ability to build or oversee automated reconciliation between detection sources and approved changes.
• Solid understanding of ITIL 4 for Change Enablement and Monitoring & Event Management.
• Strong governance, analytical, and problem‑solving skills including root cause and corrective action.
• Excellent communication skills for executive reporting and audit or regulator interaction.
• Service Now platform exposure of 5+ years, Business Analyst background, JavaScript familiarity, and enterprise application experience. Service Now development experience is a plus.

• Medical, dental, and vision coverage.
• 401(k) with company matching.
• Life insurance.
• Pre‑tax accounts and other voluntary benefits as applicable.
• Eligibility for sick leave as required by law in the worked‑in state/locality.

Eliassen Group is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and affirmative action employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex, marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, criminal record inquiries, or any other category protected by federal, state, or local laws.