Lateral Dispatcher

Opportunity

Closing Date:
Continuous

Interview Date: TBD

Second Interview Date: TBD

Desired

Start Date:

TBD

The City of Santa Maria has an exciting opportunity for Lateral Dispatchers! The Dispatcher II (Lateral Dispatcher) is distinguished from the Dispatcher I in that the former is journey level and possesses two years of dispatch experience in a law enforcement agency, and functions under limited supervision as opposed to direct supervision and training.

Lateral Incentive:

• $6,000 hiring incentive to lateral Dispatchers with a valid POST Public Safety Dispatcher Basic Certificate
• $2k at time of hire
• $2k upon successful completion of training
• $2k upon successful completion of probation
• Credit for full time service with a POST recognized agency (for vacation accrual purposes)
• 7% Longevity Pay for employees with ten (10) years of sworn law enforcement service
• 10% Longevity Pay for employees with twenty (20) years of sworn law enforcement service

See POA MOU for more details

Who We Are:

The City of Santa Maria is a full-service City with a City Council/City Manager form of government with over 700 employees, an annual budget of approximately $291.4 million and serves approximately 112,208 constituents. The City of Santa Maria is located on the beautiful central coast of California and covers over 23 square miles. The City has a harmonious balance of maintaining coastal and agricultural lands while promoting business.

Santa Maria has been recognized nationally as an All-America City by the National Civic League and offers reasonably priced housing, community festivals, quality schools, and is in close proximity to beaches, cultural arts, a local airport, wineries, and higher education institutions.

What We Do:

The Santa Maria Police Department strives to protect and serve all those who live, work, and/or visit Santa Maria. This is accomplished by working in cooperation with the community, promoting safety and enforcing the law. The SMPD Communications Center operates on a 24-hour basis and handles approximately 160,000 calls for service each year including all emergency 9-1-1 and non-emergency calls for services.

Dispatchers play a vital role in the delivery of public safety for the community and ensures that appropriate resources are dispatched on a timely basis.

What We Are Looking For:

• Experienced public safety dispatcher
• Ability to multi-task
• Integrity and Ethics
• Self-motivated
• Excellent communication skills
• Problem solving and decision making in potentially high stress situations
• Good judgement under pressure
• Spanish speaking skills are highly desirable

Detailed

Job Description:

Dispatcher II Required Submittals:

• Cover Letter
• Resume
• Public Safety Dispatcher POST Certificate

Duties:

• Transmits and receives radio, telephone, teletype messages, and other electronic communications equipment.
• Receives and processes routine and emergency calls for service.
• Determines nature and priority of call and dispatches appropriate equipment and personnel.
• Secures and records information of the transmission.
• Provides routine information and assistance to the public over the telephone
• Operates a CLETS teletype and computer terminal (or related equipment).
• Monitors various multi-channel radio frequencies.
• Performs routine clerical and/or record keeping work.
• May act as lead supervisor in his/her absence.
• Scope of assigned area will depend on departmental structure and is at the discretion of the department director.
• Upholds the values of the organization and has strong customer service orientation.
• Performs other related projects and duties as assigned.
• Demonstrates regular, reliable and punctual attendance.

Individual Contributor:

• Team Player
  - Effective performers are team oriented, share resources, respond to requests, and support a spirit of cooperative effort.
• Customer Orientation
  - Effective performers are in touch with community needs and review the organization through the eyes of Santa Maria residents. They go out of their way to anticipate needs.
• Integrity
  - Effective performers think and act ethically and honestly, take responsibility for their actions and foster a work environment where integrity is rewarded.
• Composure
  - Effective performers maintain…