Call Center Rep

Job Summary and Responsibilities

As our Call Center Representative, you will help callers resolve inquiries efficiently so they receive exceptional support.

Every day you will expertly manage high-volume calls, actively listen, provide accurate information, and document interactions within our systems.

To be successful in this role, you will demonstrate outstanding communication, strong problem-solving skills, and a patient, empathetic demeanor, ensuring customer satisfaction.

• Handle high-volume inbound calls.
• Provide accurate information and resolve issues.
• Document all interactions meticulously.
• Utilize scripted greetings and closings.
• Maintain a positive, empathetic customer focus.

• Excellent communication skills.
• Strong problem-solving ability.
• Patient and empathetic approach.
• Attention to detail.
• Basic computer proficiency.

Required

• 6 months experience as Call Center Rep or
• Equivalent amount of experience in a high-volume phone customer service role in another industry/environment.

Preferred

• Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California