Chief Operating Officer

Chief Operating Officer

Coast Hills Federal Credit Union

1075 East Betteravia Road

Santa Maria, CA 93454

USA

Position Description

Due to the planned retirement of our standing EVP Chief Operating Officer, Coast Hills Federal Credit Union is seeking an experienced, strategic leader to assume the role of EVP COO. Reporting directly to the President/CEO, the EVP Chief Operating Officer directs, administers, and coordinates the operations of the Credit Union in support of policies, goals, and objectives established by the President/CEO and the Board of Directors.

The COO offers strategic support to the CEO and is qualified to act as a CEO interim successor contingent on the Board of Director’s succession plan.

Oversees the activity and performance of functions reporting to the COO, including but not limited to Information Technology and Information Security, (Central) Operations, Support Operations, Payments, and Learning and Development. The COO must demonstrate executive-level experience and proficiency in regulatory matters, auditor and regulator interactions, financial institution-specific financial knowledge, legal matters, board support, board reporting, data/business intelligence, insurance/bond, project management, strategic planning, and audit and exam responses and remediation.

The COO ensures compliance with applicable regulatory requirements and brings professional, communication, and interpersonal skills necessary to be an effective, contributing key member of the Coast Hills Leadership Team.

Responsible for overseeing the credit union’s day-to-day operational functions, including effectively managing internal processes and systems, regulatory compliance, risk, efficiency optimization, new technology integration, and strategic implementations to elevate and improve service delivery. The COO works closely with other executives to support the Credit Union’s strategic plan, viability, and stability.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.

• Oversees strategy deployment, improved operations, and greater internal and external accountability through management of enterprise-wide planning and performance functions, including change management, organizational development, and continuous improvement processes across the Credit Union.
• Directly supervises the leads and is accountable for successful, measurable performance in these functional areas: (Central) Operations, Electronic Services, Digital/Payments, Information Security, Information Technology, and Learning and Development.
• Exhibits executive-level knowledge and experience with ability to lead and effectively engage in legal and regulatory matters, including successful interaction with regulators, financial institution insurance/bond activities, board reporting, executive-level data and reporting.
• Demonstrated success in leading teams of various sizes and experience levels to continuously improve and exceed goals.
• Demonstrated success as a team player in collaborative environments at the Executive/Senior level, preferably in a Financial Institution, who leads by example as an executive of the institution.
• Demonstrates the ability to motivate teams and companies to aspire to and attain and exceed strategic goals.
• Guides and directs management in the development, production, promotion, and financial aspects of Coast Hills’ products and services, working collaboratively with the SVP Chief Experience Officer.
• Directs the preparation of short-term and long-range plans and budgets based on broad corporate goals and growth objectives, implementing programs that meet corporate goals and objectives.
• Creates the structure and processes necessary to manage the Credit Union’s current activities and its projected growth.
• In support of the CEO, motivates the management team to…