Veterinary Receptionist​/CSR

Career Details

Veterinary Receptionist/CSR

We are looking for a fun, dynamic, mature, Veterinary Receptionist or CSR for our Emergency Hospital in Orcutt. Animal Experience is a plus, but willing to train the right person!

Veterinary emergency medicine is a rigorous and extremely rewarding field. The Customer Service Representative needs to be people and pet oriented, a team player, responsible, reliable, have a flexible schedule, excellent oral and written communication skills, thrive in a fast‑paced environment, be able to maintain a calm demeanor in stressful situations and offer amazing customer service to every client. The position can be full‑time or part‑time.

• Greet customers, log details into computer system and arrange for treatment of pets by the veterinary team;
• Calculate treatment costs and collect payment for services rendered upfront;
• Process payments and provide receipts for customers;
• Maintain fluid communication with the veterinary team and customers at all times to ensure that customers are aware of their pets’ treatment, diagnosis and prognosis during the treatment and after‑care time periods;
• Provide exemplary customer service and maintain a calm demeanor when dealing with customers and pets.

• Previous administrative customer service experience within a veterinary, medical, dental, or similar facility is a plus;
• Computer savvy and proficiency in the Microsoft Office suite of products;
• Exemplary oral and written communication and interpersonal skills;
• Astute organizational, time management, multi‑tasking, attention to detail and follow‑through skills;
• Ability to work effectively within a team environment and be flexible in changing direction quickly when required;
• Other duties as assigned.

Most of the shifts will be nights and swing, including weekends and holidays on either a full‑time, or part‑time basis. Full or part time available. Shifts vary from morning, swing to overnight. Requires one weekend day. Could include holidays.

$18.50 - $25.00 per hour, depending upon experience, plus a per hour differential for swing and overnight shifts. Full time employees receive a comprehensive benefits package, including paid time off, continuing education and a health insurance stipend.

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